Summary
The Otter experience is enhanced with the Otter app! The app is pre-installed in tablets issued by Otter or can be downloaded onto your own device that supports the Otter app.
Please Note
- Bluetooth printers can only connect to Otter via the Otter app, and not via the web browser access
- If you want to use the web version of Order Manager then an Otter-issued printer (Ethernet or TP-Link connection) is required to print.
For additional information about the Otter app, please visit Otter Order Manager.
Initial Otter Tablet Set Up
| Step | Process | Detail |
| 1 |
Turn the tablet ON |
|
| 2 | Connect to your store’s main Wi-Fi network | |
| 3 | Tap the Otter app on the home screen | |
| 4 | Your tablet should include an info sheet with your username and password | |
| 5 |
Sign in to your tablet with the included credentials
|
Keep the following in mind to get the best performance out of your tablet:
- Keep your tablet plugged in and connected at all times–especially overnight for updates
- Make sure all Bluetooth/local printers are within 15 ft of your tablet at all times.
- We recommend using wired internet connections for printers and tablets if at all possible.
Initial Bring Your Own Device(BYOD) Set Up
| Step | Process | Detail |
| 1 |
Turn the tablet ON |
|
| 2 |
Connect to your store’s main network |
|
| 3 |
Open Google Play |
|
| 4 |
Download the Otter app |
|
| 5 |
Tap the app to open, and sign in to your Otter account |
|
| 6 |
In a browser on your device, sign in to Order Manager (https://app.tryotter.com/login) NOTE: Any tablet or laptop can manage orders through Order Manager |
At any time, you can request a tablet from us that will come with the Otter. You can also download the app via the Google Play Store or access your Otter account via app.tryotter.com in a web browser.
Keep the Otter App Up-to-Date
Your Otter tablet and Otter app should update to the most recent software after being connected to the internet.
Still need help? Reach out to our team:
| Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard. |
+1 (888) 681-8837 Send us a text to the number above for assistance over text message. |
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