Tablet Overview and Setup

Kurt De La Rosa
Kurt De La Rosa
  • Updated

Page Contents:

Summary

The Otter experience is enhanced with the Otter One app! This app combines the web experience of Otter with the power of the printer companion app into one single application for you to enjoy!

At any time, you can request a tablet from us that will come with the Otter One app in-built. 

You can also download the app via the Google Play Store or access your Otter account via   app.tryotter.com in a web browser. 

Important: Bluetooth printers can only connect to Otter via the Otter One app, and not via the web browser access. If you want to use the web connection, an Otter-issued printer (Ethernet or TP-Link connection) is required to print. 

For additional information about the Otter One app, please visit Otter Order Manager.

User Instructions

Initial Set Up - Otter Tablet

  1. Turn the tablet ON.

  2. Connect to your store’s main Wi-Fi network.

  3. Tap the Otter app on the home screen.

  4. Your tablet should include an info sheet with your username and password.

  5. Sign in to your tablet with the included credentials.

    1. You can manage your printers and your orders from the app with the Otter Tablet.

    2. Self-supplied tablets must manage their orders in a browser through Order Manager.

Keep the following in mind to get the best performance out of your tablet:

  • Keep your tablet plugged in and connected at all times–especially overnight for updates
  • Make sure all Bluetooth/local printers are within 15 ft of your tablet at all times.
  • We recommend using wired internet connections for printers and tablets if at all possible.

Initial Set Up - Self-Supplied Device

  1. Turn your device ON.

  2. Connect to your store’s main network.

  3. Open Google Play.

  4. Download the Otter app.

  5. Tap the app to open, and sign in to your Otter account.

    1. IMPORTANT: The Otter One app doesn’t allow customers to manage their orders from the app.

  6. In a browser on your device, sign in to Order Manager (https://app.tryotter.com/login).

    1. NOTE: Any tablet or laptop can manage orders through Order Manager.

Keeping Otter App Up-to-Date

  1. Your Otter tablet and Otter app should update to the most recent software after being connected to the internet.


 

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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