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Orders

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Handling Orders

  • How to use Busy Mode in Web Order Management

  • Scheduled vs ASAP Orders: Prep Time Adjustments

  • Orders Settings in Order Manager

  • Couriers & Logistics in New Order Manager

  • How to integrate your online ordering platforms with Otter

  • Web Order Management Overview

See all 26 articles

Order Manager Tablet

  • Orders Management

  • The New Order Manager - Menu App

  • Storefronts App

  • How to Use Order Manager

  • Order Manager Glossary

Connecting Delivery Partners

  • How do I connect my Delivery Partners?

  • How do I view my Delivery Partner’s connection status?

  • What if my delivery partner connection is not there?

  • How do I add a virtual brand?

  • How do I view the connection status for my virtual brands?

Order Handoffs

  • What is Handoffs by Otter?

Order History

  • What is my Order History?

Troubleshooting Orders

  • Paused/Closed Storefront Troubleshooting

  • Order Manager Lock-Out

  • What if I accidentally mark an order ready for pickup that isn’t ready?

  • I’m missing orders from a Delivery Partner

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