Direct Orders: Scheduled Orders

Summary

Otter’s new scheduled orders feature helps you to better plan and manage your customers’ Direct Orders and offers more flexibility to your customers to select when they would like to receive their orders for delivery or pickup.

Eaters	Restaurant Operators
Schedule an order for pickup or delivery in 15-minute windows based on menu hour and availability.	Enable/disable scheduled orders for pickup & delivery through the Direct Orders Merchant App.
Track their order using the order status link in the email receipt.	Select the number of days to allow scheduled up from same day only to 7 days.
Receive a reminder email 1-hour prior to the order.	View & manage orders in the dedicated Scheduled section in Order Manager.

Managing Prep Time for Scheduled Orders

To learn more about how to manage and adjust prep times for Scheduled Orders, please reference this article: Scheduled vs ASAP Orders: Prep Time Adjustments.

Frequently Asked Questions

How do I enable/disable Scheduled Orders for pickup and delivery?

• Please reference the article Direct Orders - Online Ordering (Delivery).

Can eaters place a scheduled order when the store is paused through Order Manager?

• No, this is not currently supported yet. However, we will be offering this in the near future!

When does the order move from Scheduled to Active in Order Manager?

• The kitchen ticket will print when activated and send the alert to Order Manager as a new order.
• Activation time = pickup/delivery time - prep time (max if a range)
• Learn more here: Scheduled vs ASAP Orders: Prep Time Adjustments

Still need help? Reach out to our team:

Live Chat		Text/SMS Message
Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard.		+1 (888) 681-8837 Send us a text to the number above for assistance over text message.

Updated December 18, 2024 21:47