Direct Orders: Scheduled Orders

Kala Haley
Kala Haley
  • Updated


Otter’s new scheduled orders feature helps you to better plan and manage your customers’ Direct Orders and offers more flexibility to your customers to select when they would like to receive their orders for delivery or pickup.



Restaurant Operators

  • Schedule an order for pickup or delivery in 15-minute windows based on menu hour and availability.

  • Enable/disable scheduled orders for pickup & delivery through the Direct Orders Merchant App.
  • Track their order using the order status link in the email receipt.

  • Select the number of days to allow scheduled up from same day only to 7 days.
  • Receive a reminder email 1-hour prior to the order.

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  • View & manage orders in the dedicated Scheduled section in Order Manager. 

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Frequently Asked Questions

How do I enable/disable Scheduled Orders for pickup and delivery?

Can eaters place a scheduled order when the store is paused through Order Manager?

  • No, this is not currently supported yet. However, we will be offering this in the near future!

When does the order move from Scheduled to Active in Order Manager?

  • The kitchen ticket will print when activated and send the alert to Order Manager as a new order.
  • Activation time = pickup/delivery time - prep time (max if a range)



If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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