Summary
This article covers how to update the prep time across either the web version or new version of Order Manager.
Please Note
- If you are on Auto-Accept, every order will follow the prep time you have set for each delivery partner
- If you are on Manual-Accept, you will have the option to set your prep time on a per order basis when it comes in.
To understand more about how Manual/Auto-Accept work with your selected prep time, please check out the What is the difference between Auto-Accept and Manual-Accept? article.
Updating Prep Times in the Web Order Manager
To update your prep times please log into Order Manager and review the steps below:
| Step | Process | Detail |
|---|---|---|
| 1 | Navigate to the menu icon (☰) in the upper left-hand corner of your screen. | |
| 2 | From the dropdown, click on [Integrations]. | |
| 3 | Look for the [Prep Time] column. | |
| 4 | Adjust the prep time by clicking the drop-down menu and setting your desired prep time for each delivery platform. |
Updating Prep Times on the Otter Device
| Step | Process | Detail |
|---|---|---|
| 1 | Select the profile icon and then select [Settings]. | |
| 2 | Select [Orders] under App settings. |
Prep Time for Scheduled & ASAP Orders
To learn more about how to manage and adjust prep times for Scheduled Orders, please reference this article: Scheduled vs ASAP Orders: Prep Time Adjustments.
Still need help? Reach out to our team:
| Chat with our team by clicking the support icon on the bottom right of the screen. |
+1 (888) 681-8837 Send us a text to the number above for assistance over text message. |
Updated