Summary

This article covers how to update the prep time across either the web version or new version of Order Manager.

If you are on Auto-Accept, every order will follow the prep time you have set for each delivery partner
If you are on Manual-Accept, you will have the option to set your prep time on a per order basis when it comes in.

To understand more about how Manual/Auto-Accept work with your selected prep time, please check out the What is the difference between Auto-Accept and Manual-Accept? article.

Updating Prep Times in the Web Order Manager

To update your prep times please log into Order Manager and review the steps below:

Step	Process	Detail
1	Navigate to the menu icon (☰) in the upper left-hand corner of your screen.
2	From the dropdown, click on [Integrations].
3	Look for the [Prep Time] column.
4	Adjust the prep time by clicking the drop-down menu and setting your desired prep time for each delivery platform.

Step	Process	Detail
1	Select the profile icon and then select [Settings].
2	Select [Orders] under App settings.

To learn more about how to manage and adjust prep times for Scheduled Orders, please reference this article: Scheduled vs ASAP Orders: Prep Time Adjustments.

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Updated January 30, 2025 23:24