How do I update my prep times?

Stefania Sarti
Stefania Sarti
  • Updated

Article Contents


How to Update Prep Times in Original Order Manager

To update your prep times please log into Order Manager and review the steps below: 

  1. Navigate to the menu icon (☰) in the upper left-hand corner of your screen.
  2. From the dropdown, click on Integrations.
  3. Look for the Prep Time column.
  4. Adjust the prep time by clicking the drop-down menu and setting your desired prep time for each delivery platform.


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If you are on Auto-Accept, every order will follow the prep time you have set for each delivery partner. If you are on Manual-Accept, you will have the option to set your prep time on a per order basis when it comes in. 

To understand more about how Manual/Auto-Accept work with your selected prep time, please click here:

What is the difference between Auto-Accept and Manual-Accept?


How to Update Prep Times in Native Order Manager

  1. Select the profile icon and then select Settings.
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  2. Select Orders under App settings.
    download - 2023-09-13T095444.731.png


If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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