How to Create Nested Modifiers

Table of Contents


 

What is a Nested Modifier?

Nested modifiers allow you to provide your customers with even more flexibility with their orders. It provides your customers with a wide range of options and combinations when it comes to ordering their meals. Nested modifiers refers to a modifier existing within another modifier that can be used to create a hierarchical structure of modifier choices for an item.

For example, let's say you have a pizza on your menu and you want to allow your customers to customize it with different toppings. Instead of listing all the toppings as separate modifiers, you can use nested modifiers to group the toppings together into categories. Using this method, you will then have a "Vegetables" category with options like mushrooms, onions, and peppers, and a "Meats" category with options like sausage, pepperoni, and bacon.

 

Modifier Modifier Group Modifier Item
Toppings Vegetables Mushrooms
Onions
Peppers
Meats Sausage
Pepperoni
Bacon

 

Please Note: Nested modifiers are not supported by all delivery platforms.

 

How Does it Work?

When a customer orders an item with nested modifiers, they will first see the top-level modifiers, which are the main categories. They can then select one or more of these categories to reveal the lower-level modifiers, which are the individual options within each category. The customer can then select the options they want, and the final price of the item will be calculated based on their choices.

For example, if a customer orders a pizza and selects the "Vegetables" and "Meats" categories, they will then see the options within each individual category. They can select mushrooms, onions, sausage, and pepperoni, and the final price of the pizza will be calculated based on these choices.

 

How to Create an Item?
Steps Process Additional Information
1 Navigate to the Items tab. Screenshot 2023-10-07 at 11.47.23 AM.png
2 Click on Add Items. image-20230217-221800 (2).png
3 Create your item and save the change. image-20230217-221900 (2).png
4 Repeat these actions for all items.  

 

How to Create a Nested Modifier?
Steps Process Additional Information
1
Make sure all items are created before adding them to a Modifier Group.

Create the Top-Level Item.

Example:

  • Pepsi (used as a modifier)
  • Coca (used as a modifier)
 
2

Create the items that will be nested.

Example: 

  • Small (used as a nested modifier)
  • Large (used as a nested modifier)
 
3

Create a Modifier Group for the modifiers and the nested modifier. 

  1. Navigate to Modifier Group Tab
  2. Click on “Add modifier group”
  3. Create all the modifier groups that you want to have nested.

For example, for the first modifier group, name it Choose Your Drink. Create a second modifier and name it Choose the Size (this will be the nested modifier group).

image-20230217-215636.png
4

Link the following items to the Choose Your Drink modifier:

  • Pepsi
  • Cocoa

Save the new modifier group.

image-20230217-222556.png
5

Link the following items to the Choose the size modifier:

  • Small
  • Large

Save the new modifier group.

image-20230217-222851.png
6

Navigate to the items in the Choose Your Drink modifier and add the Choose the size Modifier group:

  1. Navigate to the Items tab.
  2. Select the top level item.
  3. Navigate to the Modifier group under Customize Item.
  4. Select the “+” to add a modifier group.
  5. Select the modifier group “Choose Your Drink”.
  6. Save the changes.
image-20230217-225320.png

Add the Choose the Size modifier to the top tier items:

  1. Navigate to the Items tab.

  2. Click on Pepsi.

  3. Go to the Modifier groups section at the bottom.

  4. Click on the “+” to add a modifier group.

  5. Select the modifier group Choose the size.

  6. Save the changes.

  7. Repeat the same steps for Coca.

image-20230217-225454.png
 8

Your modifier Choose Your Drink now has nested modifiers!

image-20230217-224141.png

 


 

Best Practices When Using Nested Modifiers

Here are some best practices for using nested modifiers effectively on the delivery platforms:

  1. Keep it simple: While nested modifiers can be a powerful tool for customizing orders, it's important to keep the hierarchy simple and easy to navigate. Too many layers of modifiers can be overwhelming for your customers and can make the ordering process more complicated than it needs to be.

  2. Group items logically: When creating nested modifiers, group items together in a logical way that makes sense to your customers. For example, if you have a sushi restaurant, you may have a "Sushi Rolls" category with options like California Roll, Spicy Tuna Roll, and Philadelphia Roll, and a "Nigiri Sushi" category with options like salmon, tuna, and yellowtail.

  3. Use images: To make the ordering process more visually appealing and intuitive, consider using images of each modifier option. This can help your customers quickly identify the options they want and make the ordering process more enjoyable.


 

FAQ

Why can't I publish a nested modifier on a delivery platform?

  • Nested modifiers are not supported by all delivery platforms.

What to do if nested modifiers are not supported by a delivery platform?

  • You will need to flatten the menu, which means removing the nested modifier and using it as a top-tier item. Example: Pizza > Pepperoni > Large can be changed to Large Pepperoni Pizza.

 

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • SMS/Text or Telephone - Send us a text or give us a call anytime at 1-888-681-8837 for prompt service from our support experts.

Updated

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request