Adding Menu Items

Overview

Whether you’re building a menu from scratch or want to add a new item to your existing menu— you can add a menu item from the Menus App, within the Otter Dashboard. 

 


 

Adding a Menu Item

Follow the steps below to add a new menu item:

 


 

Menu Item Detail Fields

The menu item detail fields allow you to provide information about your menu item and customization options to eaters. Learn more about each item detail section. 

 

Item Info

This section allows you to add the basic information for your menu item:

  • Enter item name
  • Enter iItem description
  • Upload item image to display on menu
  • Select Non-acholic or alcohol type
Item Info Section

 

Pricing

In the Pricing section, you will set the pricing for your menu item. You will also see the option for Advanced Pricing options, like setting the price for an item per:

  • Fulfillment option
  • Delivery partners
  • Otter channel
  • Fulfillment per channel
Pricing Section

Learn more on Menu Item Pricing here.

 

Taxes

In the Taxes section, you can manage different tax settings for your menu items. Within the settings, you have the option to:

  • Turn on or off Otter sending tax rates to selected channels
  • Set tax rate per location(s)
  • Set tax rate on specific items
  • Set tax rate on specific items per fulfillment mode
Taxes Section

Learn more about Menu Tax Management here.

 

Appears In

In the Appears In section, you will select what menu Category the item belongs to and will appear under. 

You will also be able to select a Modifier Group to add that menu item to (if applicable). Modifier groups are options that allow another menu item to be customizable. 

Appears In Section Choices

 

NoteExample:  

The item being added to the menu is Curly Fries. The categories I have to choose from are:

  • Drinks
  • Fries
  • Burgers
  • Salads
  • Dessert

I would select Fries as the Category for Curly Fries to appear under on my menu.

I want to also add Curly Fries to a modifier group. The modifier groups I have to choose from are:

  • Drinks
  • Toppings
  • Sides
  • Sizes

I would select Sides as the Modifier Group for Curly Fries to be added to. 

Learn more about Modifier Groups here.

 

Customize Item

In this section, you can select a modifier group to appear as a customizable option for the menu item you’re creating. 

Customize Item Section

NoteExample: 

I am adding the menu item Bacon Cheeseburger to my menu. I want eaters to be able to customize their burger when ordering. 

Under the Customize Item section, I will select the following modifier groups to appear as options for eaters to choose from for the Bacon Cheeseburger menu item:

  • Extras

Extra meat, Extra cheese

  • Remove Toppings

No lettuce, No tomatoes, No onion, No pickles

Learn more about Modifier Groups here.

 

Assigned Locations

In this section, you can select:

  • Locations you’d like to add this menu item to
  • Kitchen Station assignment for this item to get routed to per location
  • Enter the item name for how this item will appear on the ticket for that station
Assigned Locations Section

Learn more about Station Management here. Learn more about Multi-Location Menu Linking here.

 

Dietary Facts

In this section, you can add the following dietary information for the menu item:

  • Allergen information
  • Dietary restrictions
  • Calorie information
Dietary Facts Section

Learn more about Menu Allergen and Calorie Settings here.

 

Offered On

Here, you can choose which platforms you’d like to offer the menu item on by toggling the option ON or OFF for each platform listed. Otter will only publish the menu item to platforms toggled ON.

Offered On Item Details

 

Ordering Details

In this section, you can select whether this menu item needs to be printed on a sticker label printer or not by toggling the Print on a label option off or on.

Order Details Section.png

Learn more about Label Printers here.

 


 

FAQs

  • To delete a menu item, click the 3 dots next to the item and click Delete.

    Confirm by clicking [Delete permanently].

    Delete Item

  • Yes! To make edits to a menu item, just click on that menu item and the item details window with the detail fields (shown above) will pop up. From there, you can edit details and save changes. 

    NOTE: Be sure to republish your menu when you make any edits.

 


 

Still need help? Reach out to our team:

Chat Icon in Otter Dashboard Live Chat   Text bubble Text/SMS Message
Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard.  

+1 (888) 681-8837

Send us a text to the number above for assistance over text message.


 

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