How to import photos into Otter from external delivery apps

Andrew Starr
Andrew Starr
  • Updated


If you have existing menu item photos in external delivery apps you can import these directly into Otter. This guide will explain how to do so.

User Instructions

Photo Requirements

Before adding any photos, please note the OFO photo guidelines below:


Uber Eats


  • 1500x900: Hero Image

  • 1080x1080
    (1:1 aspect ratio): Food Items

  • 160x160: Logo

  • 2880x2304: Hero Image

  • 550x440: Food Items

  • No logo

  • 440(w) x 230(h): Hero Image

  • 1400 x 800: Food Items

  • 230(w)px x 230(h) px: Logo

  • 2400×1800: Hero Image
  • 1600×1200: Food Items
  • 200x200: Logo
Portal instructions Portal instructions Portal instructions Portal Instructions
  1. Access Otter Dashboard
  2. Select Apps in the top-left corner and then select Menus
  3. Select the menu that you'd like to import photos for
  4. Select the Photos tab
  5. Select Import Photos
  6. Select the delivery app/s that you'd like to import photos from
  7. Ensure the checkbox for Assign photos to items automatically is selected
  8. Select Import
  9. Once the import is complete, the photos will automatically be assigned to the menu items in Otter
    • Note - If the checkbox for automatic menu assignment was not selected, you will need to assign the photos to the menu items manually
  10. Select Publish 

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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