Otter POS: Connect your card reader

Lyre Montesines
Lyre Montesines
  • Updated

Summary

Optimize your payment experience! Follow the steps below to seamlessly set up your Card Reader and streamline transactions.

Instructions

Card Reader Connection.gif
Connect Card Reader walkthrough

Step-by-step guide
Click here to expand walkthrough


  1. Head to the profile icon on the top right corner of the screen and tap Settings.
  2. Then, select the Hardware tab. Then select New card reader to begin.
  3. Similar to a printer, you can select to pair a card reader using Bluetooth or USB-C connection:
    • If you’re using a terminal, we recommend connecting via a USB-C cable
    • If you using a tablet, we recommend connecting via Bluetooth
      • The default option is to Set up with Bluetooth.
      • To set up using USB, click the word Bluetooth to switch the connection method.
        Screenshot 2023-12-21 at 10.49.51 AM.png
        Bluetooth connection
        Screenshot 2024-02-15 at 2.29.41 PM.png
        USB connection
  4. Once you have chosen your connection method, your terminal will automatically begin scanning for a card reader. Make sure your card reader is turned on before connecting by tapping the button on the side and ensure it is on at least 75% charge (showing three green lights when the button is pressed)
  5. For credit card payment, customers can tap, swipe or scan the card reader as shown in the images.
    Screenshot 2024-02-29 062626.png

⚠️Don’t see your Card Reader?

If you received the correct device but still don’t see a connection to your card reader, see how to troubleshoot your card reader connection here.


Need help? Our support team is available via the following channels:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of your POS device. 
  • Telephone or SMS/text - Call or text us anytime at 1-727-268-8471 for prompt service from our Otter POS support experts.
  • Email - Send us an email at otterpossupport@tryotter.com and get a response within 24 hours

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