Kiosk Temporary Unavailable

• On the kiosk, enter the admin settings. (by Tapping the top-middle of the screen 5 times > Enter admin pin: 641804)
  • Select “Terminal” on the lefthand side of the admin settings on the kiosk itself
  • Select “Payment Terminal Set-up”
  • Follow the prompts on the kiosk screen to generate a pairing code.
• Confirm that the reader is connected to wifi by entering the card reader network settings. Swipe from left to right on the top of the Card reader to enter card reader network settings
  • Enter admin pin on the card reader: 07139
• Once wifi signal is confirmed on the card reader, in the card reader network settings, select “Generate Pairing Code”
  • Enter the pairing code shown on the card reader directly on the kiosk
• Once card reader has been paired, the Stripe Card Reader will show the Otter App login screen. On the card reader, click “Reader Mode” on the bottom of the Otter Login Screen 

When an s700 is used for kiosks as a Card Reader and exits "Reader Mode" it will display the Otter App Login Screen (the kiosk itself will not show an error message). To repair the reader, follow the below steps:

• Do not log-in with a username + password.
• Instead, select “Reader Mode” on the Otter App Login Screen of the s700. 

1. Turn on the card reader.
2. If the card reader isn't turning on or holding a charge:
   • Use a pushpin or pen to restart the card reader by pressing the reset button on the right side handle of the cradle.
   • If it still doesn't charge after a few minutes:
     • Open the back panel of the connection box and pull out the card reader power strip.
     • Plug it into a power outlet to quickly charge and turn on the card reader.
3. Once the card reader is on, the Kiosk should automatically detect the card reader connection.

1. Manually pair the payment terminal:
   • Hold the top middle of the Kiosk display for about 5 seconds.
   • A pop-up message will appear: "Enter Admin PIN."
   • Enter the Admin PIN to access Admin Settings: 641804
2. Navigate to Terminal Settings:
   • Click on the Terminal section on the left side.
   • Click on "Reset Terminal Pairing".
   • Click on "Terminal Setup".
3. Follow the guide: Kiosk and Payment Terminal Pairing to connect it again.

1. Access Wi-Fi settings:
   • Slide your finger from the left corner of the card reader.
   • Click on "Settings".
   • Enter the passcode when prompted.
2. Connect to Wi-Fi:
   • On the settings page, click on "Network".
   • Connect to the available Wi-Fi network.
3. Run a diagnostic check: Ensure the internet speed is adequate for operations.