Discover step-by-step guidance in this article to effortlessly set up your Kiosk. From assembling the pieces to pairing it with a payment terminal and configuring your account, we've got you covered for a seamless start!
Items needed for assembling Kiosk and Payment Terminal:
- Samsung Connection Box
- Samsung Professional Display
- Samsung Floor Stand or Wall Mount (optional)*
- Stripe Payment Terminal (WisePOS E)
- Cradle for Payment Terminal
1. Kiosk Setup
Step 1 - Setting Up Your Connection Box
| Step | Process | Image | ||||||
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| 1 |
Inside your Samsung Connection box, you should find:
If anything's missing, reach out to support! |
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| 2 | Flip the Connection Box front-side down to open the back panel. | |||||||
| 3 |
Remove the Back Panel. Tip: Best to start from the bottom left corner. |
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| 4 |
Connect the One Connect Cable to the Kiosk Board. Tip: Ensure it's firmly connected by giving it an extra push. |
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| 5 | Place the Power Strip on the metal plate in front of the Kiosk Board. |
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| 6 |
Weave the Power Strip cable through the bottom of the Connection Box. PLEASE NOTE: No need to turn on the Power Strip just yet! |
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| 7 |
Connect the black Printer Power Cable to the Power Strip. Tip: It's taped to the metal sheet in front of the Kiosk Board, so remove the tape for easier access. |
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| 8 | Your Connection Box is all set! Put it aside for now and let's move on to the Kiosk Display!" |
Step 2 - Setting up your Kiosk Display
| Step | Process | Image | ||||||
|---|---|---|---|---|---|---|---|---|
| 1 | Inside your Samsung Professional Display Box, you'll find:
If anything's missing, reach out to support!
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| 2 | Open the back panel of the Display Screen.
Tip: Start by pulling up from the small opening at the base of the panel.
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| 3 | Connect the Display Power Cable to the Display Screen. |
Display Power Cable connected to the back panel of Display Screen |
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| 4 | Weave the cable through the cable channel.
Tip: After weaving, flatten out the cable for a secure fit.
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| 5 | Your Connection Box is ready! Set it aside for now, and let's move on to Connecting the Connection Box and Display Screen! | |||||||
Step 3 - Connecting Your Kiosk and Display Screen
| Step | Process | Image | ||
|---|---|---|---|---|
| 1 | Before we bring everything together, let's handle some wiring. | |||
| 2 | Remove the Sticker from the Front Panel of the Connection Box. | |||
| 3 | Feed the one connect cable through the Front Panel of the Connection Box. | |||
| 4 | Connect the one connect cable to the back of the Display Screen. | |||
| 5 | Now, let's unite the Kiosk components:
Tip: Apply pressure until there's no gap between the two.
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| 6 |
IMPORTANT: Secure the Display by screwing in two screws (from the Screw Bag) to the top corners of the Connection Box. |
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| 7 | Weave the Display Power Cable through the channel on top of the Connection Box. | |||
| 8 | Connect the Display Power Cable to the Power Strip. | |||
| 9 | Re-attach the Back Panel to the Display.
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| 10 | You've successfully connected the Connection Box and Display Screen. Now, let's power it up! |
Step 4 - Powering Up Your Kiosk: Thermal Printer Setup and Kiosk Wizard Installation
| Step | Process | Image | ||
|---|---|---|---|---|
| 1 | Connect Power Strip to power outlet and turn it on. | |||
| 2 | Easily access the Kiosk drawer by following a simple tab pull.
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| 3 |
Press and hold the power button to turn on the display.
Tip: Double-check cable connections if the display doesn't turn on immediately
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| Setting up Thermal Printer: | ||||
| 4 | Add Printer Paper:
Tip: Fully extend the drawer to lock it in place for easier paper roll insertion.
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| 5 | Feed Printer Paper:
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| Setting up Kiosk Wizard | ||||
| 6 | Select language and next choose Basic Setup for Clone Product. | |||
| 7 | Connect to your Wireless Network and install Kiosk from the USB Device dropdown (no USB needed). | |||
| 8 | Connect to RM Server with server address, TLS, and port settings.
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| 9 | Set TemporaryID to the Facility Name and leave Group Code blank.
Tip: For the TemporaryID and Facility Name please make sure "no spaces". For the Group Code just leave it blank and simply tap "Next."
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| 10 | Set the Date and Time accurately for the Kiosk.
Tip: Precise timekeeping is crucial for Kiosk functionality.
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| You're all set! | ||||
| 11 |
Tap Done to go to the Kiosk home screen. Tip: Note down the Serial Number displayed in the Menu for future reference. |
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| 12 |
If you see this screen after turning your Kiosk on, you may have accidentally downloaded the Kiosk app. Troubleshooting steps:
If you are still having an issue, please reach out to support!
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2. Payment Terminal Setup
Step 1 - Setting up your Payment Terminal
Video Walkthrough
| Step | Process | Image | ||||||
|---|---|---|---|---|---|---|---|---|
| Things Needed | ||||||||
| 1 |
If anything's missing, reach out to support!
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| Turning on Your Payment Terminal | ||||||||
| 2 | On the back of the Payment Terminal install the battery.
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| 3 | Re-attach the back panel. | |||||||
| 4 | Connect the Power Cable. | |||||||
| 5 | Turn on the Payment Terminal:
Tip: If it doesn't power on, try charging via USB charger. Remove the QR Code sticker on the front.
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| Setting Up the Cradle | ||||||||
| 6 |
CAUTION: Do not drill with the Payment Terminal inside the Cradle. |
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| 7 | To access the Payment Terminal's power button, drill a hole in the Cradle. Seek expert help if unfamiliar with power drills.
Tip: A larger hole ensures easy access to the power button.
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| 8 | Place the powered-on Payment Terminal inside the Cradle. | |||||||
| 9 | Enclose the Payment Cradle with the second Cradle piece.
Tip: Thread the Power Cable through the opening.
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| 10 | Secure the Cradle with 6 screws, prioritizing the 4 corners if short on screws.
Tip: Use 2 black screws from the kiosk screws if needed.
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| 11 | Your Payment Terminal is now set up! Let's add it to the Kiosk. | |||||||
Step 2 - Cradle Installation
Video Walkthrough
| Step | Process | Image | ||||
|---|---|---|---|---|---|---|
| 1 | Unscrew the 4 screws to remove the front panel from the Connection Box. | |||||
| 2 | Attach the Cradle to the Terminal Adapter with two screws, aligning the corresponding holes. |
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| 3 | Thread the Payment Terminal Power Cable through the Terminal Adapter. | |||||
| 4 | Guide the Payment Terminal Power Cable through the hole in the Kiosk's front panel. | |||||
| 5 | Add a USB Charging Block to the power strip, adjusting plugs if needed. Connect the Payment Terminal Power Cable to the Charging Block. Note:
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| 6 | Secure the Terminal Adapter to the Kiosk with the 4 black screws removed in Step 1. Remove the adhesive strips from the Terminal Adapter. | |||||
| 7 | Install a silver screw from the Screw Bag into the bottom right corner hole of the Kiosk to secure the Terminal Adapter. | |||||
| 8 | Re-attach the Back Panel to the Connection Box. | |||||
| 9 | Your Cradle Installation is complete! Let's proceed to pair your payment terminal with the Kiosk. |
3. Kiosk and Payment Terminal Pairing
Quick Setup Guide
| Step | Process | Image | ||
|---|---|---|---|---|
| 1 | Turn on the Kiosk and wait for the Login screen to appear. | |||
| 2 | Click "Enter password instead". Contact support if you see the Samsung wallpaper instead (right column in image). | |||
| 3 | Log in to the Kiosk app using your facility credentials, the same email and password you use for other Facility applications. | |||
| 4 | In "Payment Terminal Setup", tap "Next Step", then tap it again. | |||
| 5 | Connect the Payment Terminal to WiFi and tap "Next Step".
PLEASE NOTE: Stripe account is needed to successfully pair the payment terminal to the Kiosk.
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| 6 | Swipe from the left edge of the Payment Terminal screen to bring up the Menu.
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| 7 | Tap "Generate pairing code" and then tap "Next Step" on the Kiosk. | |||
| 8 | Enter the Pairing Code from the Payment Terminal into the Kiosk. | |||
| 9 | Tap "Verify Code". If you see a "Code verified" confirmation, tap "Next Step". | |||
| 10 | Setup Complete! Tap "Next" again and place a test order to ensure everything works correctly. |
4. Kiosk Admin Screen
How to access Kiosk Admin settings in screen display
| Step | Process | Image |
|---|---|---|
| 1 | Hold the top middle of the Kiosk display for about 5 seconds. | |
| 2 | A pop-up message will appear: "Enter Admin PIN".
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| 3 | It will now redirect you to the Kiosk Terminal Settings.
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5. Kiosk Floor Stand and Wall Mount Setup
Floor Stand
The Quick Setup Guide included in the Floor Stand box by Samsung should offer clear instructions for installing the Floor Stand.
If you encounter any problems or have questions, please reach out to support!
Wall Mount Bracket
We highly recommend hiring a professional contractor to help with the Wall Mount installation, which follows a process similar to mounting a TV on the wall.
If you encounter any problems or have questions, please reach out to support!
⚠️ Having trouble pairing your Kiosk?
Follow the instruction below on how to pair your Kiosk:
Pairing device troubleshooting guide
| Step | Process | Image |
|---|---|---|
| 1 | If you're unable to pair your device, log in to the Kiosk Login page using your Facility credentials:
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| 2 | Log in to Otter Business Manager to pair the Kiosk.
PLEASE NOTE: The credentials that you are using should have a role permission of "Otter Admin".
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| 3 | In Otter Business Manager, go to Settings -> Devices. | |
| 4 | On the devices page, click the "Add new device" button. | |
| 5 | Enter Pairing Code by typing the random code from the Kiosk, into the Otter Business Manager modal.
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| 6 | After entering the code, it will redirect you to Select location permission page. Make sure to select the correct location. | |
| 7 | Name the Kiosk. | |
| 8 | Kiosk is Connected.
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Frequently Asked Questions
My orders are not printing
Please check if the printing paper is properly installed, which can be followed here: Kiosk Setup: Step 4 - Powering Up Your Kiosk: Thermal Printer Setup and Kiosk Wizard Installation
Is there a way to change the language?
As of the moment, it is not yet available.
The payment is not working or loading
- Please try to restart the card reader by holding on the right side using a pen or push pin.
- Always make sure that the card reader has a battery charge.
- You may check this article for more information on how to troubleshoot your card reader.
Need help? Our support team is available via the following channels:
- Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of your POS device.
- Telephone or SMS/text - Call or text us anytime at 1-727-268-8471 for prompt service from our Otter POS support experts.
- Email - Send us an email at otterpossupport@tryotter.com and get a response within 24 hours
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