Overview
In this article, we will delve into the seamless and efficient interface and functionality of Otter POS's Kitchen Display System (KDS). When an order is placed on Otter POS, items are sent to different stations in the restaurant based on the station mapping. Instead of using printed tickets, the order is displayed on the Otter KDS interface as a digital order card.
Restaurant staff can mark off items on the KDS as they are prepared by tapping the screen. Once all items
on a ticket are checked off, the card disappears, and the ticket is sent to an Assembly KDS where all items on the order are packaged together and sent to the customer.
Order cards are essentially digital printed tickets that kitchen staff manage virtually, eliminating the need to physically move items between the kitchen and front-of-house.
The Benefits of Otter POS KDS Interface
The Otter POS KDS interface offers numerous advantages for restaurant owners and staff:
- Streamlined Communication: The digital order cards on the KDS promote clear communication between front-of-house and kitchen staff, reducing errors and order preparation delays.
- Efficient Order Management: Real-time organization and tracking of orders on the KDS ensure prompt and accurate preparation of each item, improving workflow and customer satisfaction.
- Customizable Mapping: Customizing station mapping ensures items are sent to the correct preparation area, enhancing kitchen operations efficiency.
- Enhanced Customer Experience: By ensuring timely order preparation and delivery, the Otter POS KDS interface contributes to a positive dining experience, encouraging customer return.
Order Card Interface
Configure the KDS Interface, like setting card configuration and color settings within Otter KDS Settings.
Card Header
The card header is at the top of each order card and includes the following information:
- Customer name (or table number)
- Order elapsed time
- Fulfillment mode
- OFO tag
- Order ID
KDS Tabs
Otter KDS has three different tabs that group orders.
| Order Status | Description |
| Active Orders | These are orders that have not yet finished cooking by the kitchen. |
| Scheduled Orders |
Scheduled orders are orders that customers have placed in advance on an Online Ordering website. Scheduled Orders will automatically move to “Active” as the time selected by the customer approaches. |
| All Done Orders | After an order is complete and marked as “Done” the order falls into the All Done category. |
Otter KDS Interactions
How to interact with the KDS interface:
| Actions | Descriptions | Images |
| Mark/unmark item done |
Mark one item on an order as done by tapping on the item. Once an item is marked as done, the item will be crossed out and a check mark shows to the right of the item. Tapping again on a done item will undo the “marked done” status of the item. |
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| Mark all done | Select the [All Done] button to move the card from the “Active” tab to “All Done” tab.
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| Recall an Order | Recall an order to move the order back to “Active” tab by clicking card header. | |
| KDS Prioritization | Prioritize orders within the KDS with our KDS Prioritization feature, which is designed to move an order to the front of the queue for faster processing.
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Order Adjustments
Otter KDS supports live order adjustments. Edits can be made to an order on Otter POS even after the order has been sent to the kitchen. This happens when a customer changes their mind, wants to add additional items, or modifies an order.
Order Updated banner will appear on the top of any updated ticket.
Otter KDS will alert the kitchen that an order has been adjusted depending on how the order is changed.
| Options | Description | Images | ||
| New Item Added | A new item is added to the check that was not on the check before. | |||
| Existing Item Quantity Change | An item that already exists on the check is increased or decreased in quantity. | |||
| Item Removed | An item is removed from a check, such as when an item is voided on the point-of-sale.
PLEASE NOTE: This does not occur when an item is discounted.
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Still need help? Reach out to our team:
| Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard. |
+1 (888) 681-8837 Send us a text to the number above for assistance over text message. |
Send us an email at otterpossupport@tryotter.com. |
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