Overview
Preparation Time is the number of minutes needed to prepare an order before it is ready for pickup by the delivery courier.
When an order is accepted in Otter, the preparation time is automatically shared with the delivery platform. The delivery platform uses this information to schedule the courier's arrival, helping ensure the order is ready for pickup.
Example:
If the preparation time is set to 15 minutes, accepting the order tells the delivery platform that the order will be ready for pickup in 15 minutes.
Auto-Accept vs. Manual-Accept
- If you are on Auto-Accept, every order will follow the prep time you have set for each delivery partner
- If you are on Manual-Accept, you will have the option to set your prep time on a per order basis when it comes in.
For details on how Manual and Auto-Accept use your selected preparation time, refer to the Auto vs. Manual Order Accept article.
Prep Time Adjustments
Step Process Image 1 Sign in to Order Manager on the web. 2 Select the menu icon (☰) in the upper-left corner of the screen. 3 Select Integrations. 4 Adjust the prep time by clicking the drop-down menu and setting your desired prep time for each delivery platform. Step Process Image 1 On your Otter device, click the gear icon to go to Settings. 2 Select Storefronts from the menu. 3 For the delivery partner you want to update, select the dropdown to adjust the preparation time. 4 Select the desired preparation time, then select Save to apply the changes.
Prep Time for Scheduled & ASAP Orders
To learn more about how to manage and adjust prep times for Scheduled Orders, check out the article: Scheduled vs ASAP Orders: Prep Time Adjustments.
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