How to Update Store Hours

Summary

This article provides step-by-step instructions on how to update business hours in the Business Manager and Web Order Manager. Following these steps, you can easily update your store's operating hours, including setting specific opening and closing times or marking certain days as closed. This article is useful for anyone who needs to manage their business hours.

Prep Work

Please first check that your timezone is set to the correct timezone in your tablet by following these steps:

1. Clicking the menu icon (☰) in the upper left-hand corner of your tablet
2. Navigate to Settings
3. Your current timezone settings appear under your store's main address. If your timezone is correct please review the following steps on how to adjust your hours

NOTE: Your store may show closed if it’s within 30 minutes of your store opening. This status sometimes takes 30 minutes to update at the beginning of the day. We’re happy to refresh the status for you on our end if this doesn’t auto-update itself after this time frame. 

Video Walkthrough

How to Update Store Hours in Business Manager

Step-By-Step Walkthrough

Log into your Business Manager account and navigate to Menus.
When in Menus, select the menu that you want to edit.
Click on Hours, then click Edit.	_______________________________________________
From here, you may adjust Regular Hours or Special Hours. Days can be toggled as Opened or Closed Daily hours can be set & adjusted Special hours / Holiday hours can be set & adjusted Additional opening & closing times may be added per day.
To save, click Publish Changes.

How to Update Store Hours in Web Order Manager

Step-by-Step Walkthrough

Step #	Process	Additional Information
1	Access https://app.tryotter.com/orders
2	Click on the three lines at the top left of the screen
3	Click "Menu"
4	Click "Hours"
5	Click "Special hours (0 days)"
6	Click on "+ Add day".
7	Click on the date field
8	Select the date you will have special hours
10	If you will be closed for the whole day, tick the box Closed. This will close the store for the whole day
11	If you will be opening but for a period out of the normal operating hours, select Opens At
12	Select the times you will be Opening and click Save
13	Then click on Close At
14	Select the times you will be closing and click Save. You're done! Your store will be closed during the specified times ✅
15	If you need to close or set special hours for other days, click on + Add Day and repeat the process

Troubleshooting/FAQs

My Store Hours are Showing Incorrectly

Please first check that your timezone is set to the correct timezone in your tablet by following these steps:

1. Clicking the menu icon (☰) in the upper left-hand corner of your tablet
2. Navigate to Settings
3. Your current timezone settings appear under your store's main address. If your timezone is correct please review the steps above on how to adjust your hours

Where can I create different menu hours?

Go to Menu tab > Select the menu > Go to Hours > select the location > click Edit > enable the date > add open and close hours > Publish changes.

Can I have different menu hours (time-based menus)?

Yes, you can also add time-based menus e.g open from 11 am until 2 pm and then from 5 pm to 11 pm by clicking the '+' sign.

If you need additional help or information, you can contact support via the following:

• Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
• SMS/Text or Telephone - Send us a text or give us a call anytime at 1-888-681-8837 for prompt service from our support experts.