Overview
Grubhub x Otter integration takes all orders made through the Grubhub delivery-app and sends them to a single Otter device for more efficient operation. You’re able to:
- Easily manage orders from different platforms
- See a single view of your order queue from all platforms
- Connect to delivery drivers
- Manage and publish your menu(s) for multiple channels in one place
Please Note that this will require your Admin Login Information in order to fully connect your Grubhub Account.
Connecting Grubhub to Otter
Follow the steps below to connect your merchant Grubhub account to your Otter account.
Step Process Image 1 From the Otter Dashboard, select Profile > Settings. 2 Select Integrations > Explore from the side menu.
Use the search bar to find “Grubhub”.
3 Click [Connect]. 4 Enter Grubhub email and password.
Click [Continue].
5 Confirm brands to connect with Grubhub.
Click [Continue].
6 Confirm locations to connect with Grubhub.
Click [Add x Locations].
7 Click [Done].
Wait for the connection to finish.
8 Once connected, be sure to:
Follow prompts to create a menu and/or publish your menu to the delivery platform.
Note: When publishing your menu, make sure to check Grubhub for desired locations to ensure your menu is published for that platform.
Request an integration upgrade by filling out this form. Once received, our team will help to get your Grubhub integration upgraded.
Troubleshooting
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It's possible your Otter account is on an old Grubhub integration and needs to be upgraded. This will help prevent future disconnections or issues with your Otter x Grubhub connection. Fill out this form to submit your request to our team to upgrade your Grubhub integration.
Once the form is received, the connection upgrade will follow this schedule:Days Process Monday & Wednesday Requests are shared with GrubHub Tuesday & Thursday GrubHub verifies and configures eligible locations Tuesday & Thursday Otter connects the new integration, publishes menus, and completes the process Menu Management with API Connection
With this integration upgrade, Otter Dashboard will become the source of truth for menu and hours management. Edits and publishing will no longer be available through the Grubhub merchant portal— so it's important to keep menu and hours updated within the Otter Dashboard. - Grubhub Smart Promotions are not compatible with Otter promotions. If you are receiving an error related to Smart Promotions, navigate to your Grubhub merchant portal to disable this feature.
FAQs
- If you’d like to disconnect your integration with Grubhub, reach out to the Otter Support team for help.
- No— updating your Grubhub password will not affect your integration with Otter.
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After attempting to publish a menu, if there are any issues— Otter will alert you to the failed publishing event, what issue caused the failure, and the corresponding location/platform.
These alerts will show as a red banner after a failed publishing attempt (shown below).To resolve these errors, just click [View issues] and follow the prompt shown.
Learn more on Menu Publishing Errors here and how to resolve them.
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If there are order (like missing or damaged items) or driver issues from an order placed through a delivery platform, reach out to the delivery platform directly for more information or to resolve an issue.
Check below for common delivery platforms and their contact information:
Delivery Platform Contact Information Uber Eats Phone: 1-833-ASK-EATS
Website: Uber Eats contact support
DoorDash Phone: 855-222-8111
Website: DoorDash merchant support
Grubhub Phone: 877-799-0790
Website: Grubhub contact support
ChowNow Phone: 888-707-2469
Website: ChowNow contact support
Skip the Dishes Phone: (855) 200-7547
Website: Live chat in Skip merchant portal
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