Summary
- Open tabs is the ordering workflow where a customer does not need to pay upfront to create a dine-in order.
- Eaters can choose to select items and place an order, then iteratively continue to add items to the same order.
- Additionally, the operator/FOH staff can also choose to update the order if requested by the eater.
- At the end of the service, the customer can choose to pay and close the tab.
Features
Merchants
- Ability to enable or disable open tabs for dine-in orders
Eaters
- As part of the Open Tabs ordering experience, eaters can:
- Scan an ordering QR code to create a digital order
- Create an open tab (order first, eat, pay later) workflow or pay first eat later workflow (as it is today)
- View their open order and tab side by side
- Add more items to their order
- Submit additional orders to an existing tab
- Close out their tab and pay online or in person, depending on merchant settings.
- View any additional changes made by the operators/cooks
Operators/Cooks
- As part of the Open Tabs ordering experience, OM operators and cooks can:
- Get notified about open tab orders (created before payments)
- Mark open orders ready/complete
- Adjust open tab orders by adding/removing items and increasing item quantity.
- Cancel an open tab
- Mark open tab orders as closed (needed for offline payments)
- View ordering timelines
- Get alerted when a tab has been open for 2+ hours
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