Use this guide to help you figure out which printer option is best suited for your business operations.
Cloud and Bluetooth printers can be purchased at either full purchase or monthly lease. For a full hardware pricing breakdown, visit the article Otter Bundle Packages & Hardware Pricing.
Otter Printer Options
Learn more about each printer option by clicking the tabs below:
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Bluetooth Printers can be connected to an Otter device in two ways:
- Bluetooth
- USB (hardwired)
The Bluetooth Receipt Printer will begin to print tickets once it's directly connected to an Otter Tablet, Otter POS Terminal, or a BYOD tablet that has the Otter app installed.
These printers are configured by our team and sent out directly to you to ensure the printer connects seamlessly with the Otter app when you're setting up the hardware.Most Common Printer
Bluetooth Printers are the standard and most widely used printer by Otter customers. -
Cloud Printers are also referred to as a “Hardwired Printer” because these printers require hardwiring (ethernet cable) to get online.
These printers are configured specifically to your restaurant's address and will begin printing as soon as the printer is set up. The Otter tablet and Otter app are completely separate from the Cloud Printer functionality.
Cloud Printers are a great option if you have printers very far from your tablet or desire to have multiple printers at one location. -
Sticker Label Printers are a type of Bluetooth printer that connects to the Otter app similarly to a regular Bluetooth Receipt Printer.
The Sticker Label Printer only prints individual labels, per item, on an order, including the item’s modifiers. This printer does not print out full orders; it only prints out each label on an item level.
You can customize which menu items print stickers and which do not via the Menus app in the Otter Dashboard. -
BYOD means "Bring Your Own Device."
You have the option to bring your own printer or tablet instead of purchasing one from Otter. However, we do have a specific list of compatible BYOD printers that will work with the Otter software.
Check out the section Bring Your Own Device (BYOD) Printers to learn more about which devices are compatible with Otter.
- Currently, Otter only provides and ships hardware (printers & tablets) for the United States and Canada.
All other countries must bring their own printer and Android tablet in order to use Otter software. For more information about Otter's "Bring Your Own Device" policy, please review the section Bring Your Own Device (BYOD) Printers in this article.
Cloud Printers
Cloud Printers are commonly referred to as “Hardwired Printers” because they require hardwiring (ethernet) to get online. These printers are preconfigured by Otter specifically for your store's location and delivered directly to you. Orders will begin printing once the printer is connected to a power source and the internet. This a great printer option for customers who have printers very far from the tablets or no tablet at all.
Which Cloud Printer models does Otter offer?
Otter carries Epson TM-M30 NT or TM-T88vi Cloud Printer models.
Can I make my Cloud Printer wireless?
Yes, this is possible by using a TP-Link!
A TP-Link is a wireless extender that, once configured, can make your cloud printer wireless. This will only work with the cloud printers Otter has provided.
TP-Links need to be briefly connected to a router during set-up. Once set-up is complete, they can be disconnected and reconnected to a printer for wireless network access.
We offer step-by-step instructions for these devices to ensure seamless configuration: Connecting an Otter Cloud (Hardwired) Printer via TP-Link.
Please reach out to our Support Team if you would like to order a TP-Link from Otter.
While TP-Links are compatible with wireless hotspots, you’ll need to restart the TP-Link setup process every time you connect to a new one. For this reason, we recommend using a direct Ethernet connection instead of a TP-Link and hotspot with Otter printers.
Please check out these articles on instructions to connect your printer with a TP-Link:
How do I connect my Cloud Printer with an ethernet cable?
Please check out these articles on instructions to connect your printer with an ethernet cable:
Can I use an ethernet splitter?
Direct router/ethernet connection is the most reliable.
Splitters, switches, and extensions are secondary connections that can present intermittent connection issues or an inability to connect at all. We don’t recommend them unless absolutely necessary.
Bluetooth Printers
Bluetooth Printers are commonly referred to as "local printers" since they require proximity to a tablet connected to the internet to work effectively. We recommend printers be within 15 feet of the tablet to stay connected. The Bluetooth Printers connect directly through the Otter app on the tablet.
What Bluetooth Printers does Otter offer?
The models we offer depend on which printer type you need. We offer Bluetooth Receipt Printers and a Sticker Label Printer (Bluetooth Label Printer).
Yes, you can set up more than one Bluetooth device within the Otter app settings.
Bluetooth Receipt Printer
Which Bluetooth Receipt Printers do you offer?
The Bluetooth Receipt Printer models provided are the Epson TM-m30ii or Rongta RP328.
Please check out these articles on instructions to connect your Bluetooth Printer:
Sticker Label Bluetooth Printer
Is the Sticker Label Printer available in my region?
The Sticker Label Printer is currently only available to US customers.
The Sticker Label Printer model provided is the Rongta RP310.
What type of printer paper do Sticker Label printers need?
Sticker Label Printers support the use of a 2.5” x 1.5” (60x40 mm) label size.
Otter sends each printer with one full roll. You may purchase additional paper from Otter for only $35 for a 10-pack, or you can order via most online retailers.
Bring Your Own Device (BYOD) Printers
You may have already purchased your own printer or plan to. See which models are compatible with the Otter software.
What BYOD printers can I use?
If you have an Otter tablet or have downloaded the Otter app on your own Android tablet, you can bring one of the following printers supported by our app:
- Epson TM-m30
- Epson TM-m30i
- Epson TM-m30ii
- Epson TM-m30iii
- Rongta RP328
- Rongta RP310
- Rongta 410
Cloud Printers must be preconfigured and provided by Otter in order to print your store’s orders, thus you cannot bring your own non-Otter Cloud Printer.
If you have an interest in Cloud printing, please reach out to our Support team.
General Printer Questions
How much does it cost to lease or purchase a printer?
Visit Otter Bundle Packages & Hardware Pricing for a breakdown of the cost of leasing or fully purchasing an Otter printer.
No, printers can only be connected via the Otter Android App, whether you have an Otter tablet or are using your own Android tablet.
What type of printer paper does my printer need?
Otter printers use Thermal 2.1, 3 1/8" x 273' (80mm x 83.21m) rolls unless stated otherwise.
Otter sends each printer with one full roll. You may purchase additional paper from Otter for only $35 for a 10-pack, or you can order more via most online retailers.
| Step | Process | Detail |
| 1 | Open the roll paper cover. | |
| 2 | Install the roll of paper in the correct direction. | |
| 3 | Pull out some paper, and close the roll paper cover. | |
| 4 |
For Epsons: When the printer power is on, the roll of paper is automatically cut. For Rongtas: Turn on the printer and manually tear off the paper with its cutter. |
Does my printer need ink?
No ink will be needed. Otter-provided printers are thermal, which means they use heat to print on the receipt.
Can I route different items to different printers?
Yes, we can route different items to different printers. For more information, please reach out to our Support team.
Please check out the relevant article to troubleshoot your device:
What happens if I need a replacement?
To replace your Otter printer, please contact our Support Team.
Our team usually attempts to first troubleshoot the device with you. If we can’t get it to work, we’ll be happy to send a replacement.
*Please note: replacement fees may apply.
If you're within the US&C and would like to replace your BYOD printer with an Otter printer, please reach out to our Support team to purchase your desired printer and have it shipped directly to your store.
For countries outside the US&C, Otter does not offer replacements for hardware. Otter does not ship hardware to countries outside of the US&C - you must bring your own printer & Android tablet.
A Return Label will be provided to be used by a common mail carrier in your region. Please read below for clearer instructions dependent on your return reason.
| Return Reason | Process |
|---|---|
| Replacement Device |
A pre-printed return label will be included in the box of the new equipment. Please let your support representative know if you'd like the return label emailed as well. |
| Printer No Longer Used | A return label will be emailed to you. Please print the return label and attach it to the hardware return package. |
| Moving to BYOD | |
| Account Closure |
Yes. Please package all items in one box and use the pre-paid label.
Still need help? Reach out to our team:
| Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard. |
+1 (888) 681-8837 Send us a text to the number above for assistance over text message. |
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