Otter POS: Connect your cash drawer

Lyre Montesines
Lyre Montesines
  • Updated


Simplify the checkout process! Follow the steps below to effortlessly connect your Cash Drawer


  1. Connect your cash drawer using the included RJ-12 or RJ-11 cable (standard phone jack).
    Screenshot 2023-12-21 at 10.53.54 AM.png

  2. Plug the other end of the cable to the bottom of your printer.


⚠️Drawer not opening?

  • Experiencing issues despite connecting your cash drawer's cable to the printer? Find solutions in our troubleshooting article here


Need help? Our support team is available via the following channels:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of your POS device. 
  • Telephone or SMS/text - Call or text us anytime at 1-727-268-8471 for prompt service from our Otter POS support experts.
  • Email - Send us an email at and get a response within 24 hours

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