Overview
Follow the instructions below to connect a cash box to the POS Terminal. Once connected, cash boxes can be enabled by toggling on the “Cash” feature in the [POS App] within the Otter Dashboard.
Cash Drawer Hardware
There are two different types of Cash Drawers you can pick from based on your preferred POS setup.
The 13" Cash Register Drawer for Point of Sale (POS) System needs to be installed before you can complete cash transactions through the Otter POS terminal.
Cash Drawer Setup
Follow the instructions below to connect a cash box to the POS Terminal. Once connected, cash boxes can be enabled by toggling on the “Cash” feature in the [POS App] within Otter Dashboard.
13" Cash Drawer (Volcora) Setup Walkthrough
| Step | Process | Image |
|---|---|---|
| 1 | Connect your cashbox using a RJ-12 or RJ-11 cable (Standard phone jack). | |
| 2 | Plug the other end of the cable into the bottom of the connected printer. | |
| 3 | Go to Otter Dashboard. | |
| 4 | Select [POS] from the App drop-down. | |
| 5 | Under Cash Management, toggle on [Use cash drawers]. |
16" Cash Drawer (Star Micronics CD4) Setup Walkthrough
If you are struggling with connecting a Star Micronics CD4 cash drawer, which is the larger size cash drawer, it is most likely because the cable is one-directional. Please follow the steps below to swap the cable.
| Step | Process | Image |
|---|---|---|
| 1 | Turn off the printer. | |
| 2 | Swap the direction of the cable. | |
| 3 | Make sure the cable is plugged into the right port in the printer and the cash drawer. | |
| 4 | Turn the printer back on. |
Troubleshooting Cash Drawers
Experiencing issues despite connecting your cash drawer's cable to the printer? Find solutions in our troubleshooting article: Otter POS: Cash Drawers Troubleshooting.
Cash drawer is not connecting troubleshooting steps
| Step | Process | Image |
|---|---|---|
| 1 | Turn off the printer. | |
| 2 | Swap the direction of the cable (use the other end to plug in to your POS). | |
| 3 | Make sure the cable is plugged into the right port in the printer and the cash drawer. |
|
| 4 | Turn the printer back on. | |
| 5 | Open Otter Dashboard and click on the [Profile] icon. | |
| 6 |
Go to [Settings]. Select [User Management] in the left-side menu and click on [Users] from the drop-down. |
|
| 7 | Make sure the user credentials has a "Supervisor" role. | |
| 8 | Now, go back to Otter Dashboard homepage and click on [Apps]. | |
| 9 |
Click [POS]. Under Cash management, toggle on the user cash drawers. |
Frequently Asked Questions
What are the specs of the cash drawer?
All of the cash drawer specs can be found on this Amazon.com page:
How many bill slots and coin slots does the cash drawer have?
- The cash drawer has 4 bill slots.
- The cash drawer has 5 coin slots.
- The drawer comes with a set of keys so it can be locked or opened outside of a transaction.
- The drawer also comes with a RJ11/RJ12 cable, which connects to the printer and the cash register.
Still need help? Reach out to our team:
| Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard. |
+1 (888) 681-8837 Send us a text to the number above for assistance over text message. |
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