Otter POS: Cash Drawers Troubleshooting

Lyre Montesines
Lyre Montesines
  • Updated


Trouble with your cash drawer connection? Check out our quick guide for solutions.


  1. Turn off the printer.
  2. Swap the direction of the cable (use the other end to plug in to your POS).
  3. Make sure the cable is plugged into the right port in the printer and the cash drawer.
  4. Turn the printer back on.

Need help? Our support team is available via the following channels:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of your POS device. 
  • Telephone or SMS/text - Call or text us anytime at 1-727-268-8471 for prompt service from our Otter POS support experts.
  • Email - Send us an email at and get a response within 24 hours

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