This article will guide you through setting up multiple menu languages on the Otter Kiosk to increase sales and enhance the eater experience.
Key Features
- Set up a primary menu language
- Add as many languages as needed
- Translate each item name and item description to each language
- Manage translations directly from the edit item page or the dedicated language tab
This feature is currently only available for Otter Kiosk Online Ordering.
The multi-language menu feature will not apply menu translations to Otter POS, Online Ordering websites, or delivery partners.
If you would like to add multiple menu languages to your Otter Kiosk, please reach out to Support to enable this feature.
Menu Languages Settings
Within the Menu Settings, under the Languages section, you can configure the following settings:
- Enable/disable multi-language menus
- Select the primary language for the Kiosk menu
- Add additional languages for the menu to be translated into
External channels do not have a concept of “primary language.”
Translations Tab
After the enable multi-language menus setting has been toggled on, a new tab called [Translations] will appear on the menu page. From the Translations tab, you can:
- View the menu translation readiness per language
- Add Name and Description translations for each menu item
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Filter by Type and Translation status to quickly work on the menu translation
- Filter by Type: Menu, Category, Item, or Modifier Group
- Filter by Translation status: Complete or Incomplete
Setting Up Multi-Language Menus
Translations can be added in the Menus app within the Otter Dashboard by using the Translations tab or directly editing a menu item. Follow the steps below to get started.
Translations cannot be bulk-translated via Google Translate or by uploading a menu template.
Setting Up Multi-Language Otter Kiosk Menus
| Step | Process | Image |
|---|---|---|
| 1 | Log in to the Otter Dashboard. | |
| 2 | Click on [Apps] and select [Menus] from the dropdown. | |
| 3 | Select the menu you want to add translations to. | |
| 4 | Click on the [ |
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| 5 | Scroll down to the Languages section and follow these steps:
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| 6 | From the Menu Overview page, select the [Translations] tab. | |
| 7 | From the Translation tab, you can:
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| 8 |
To add or update a translation: Click on the Name or Description cell to the left of the menu item you want to update and input the translated text. Once all the translations have been added, select [Save changes]. |
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| 9 | To navigate between translations, click on the language block to edit the translations for that specific language. | |
| 10 | The translation feature is also available directly from each single item.
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| 11 | After you have completed the translations for the additional languages, select [Publish] to add the new menu languages to the kiosk.
Incomplete Translations
The menu will be published with all available translations, regardless of whether they are all complete. If a translation is incomplete (does not exist for an item), the text from the primary language will be used. |
Removing Menu Languages
The menu translations can easily be removed from the Otter Kiosk by deactivating the Languages menu settings. Follow the steps below to remove language translations from the menu.
Removing Menu Languages from the Otter Kiosk
| Step | Process | Image |
|---|---|---|
| 1 | Log in to the Otter Dashboard. | |
| 2 | Click on [Apps] and select [Menus] from the dropdown. | |
| 3 | Select the menu you want to add translations to. | |
| 4 | Click on the [ |
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| 5 | Scroll down to the Languages section. | |
| 6 |
To remove a single language, click on the X to the right of the language in the [Additional languages] field. To remove all languages, toggle OFF the [Enable multi-language menus] setting and select [Remove] on the confirm pop-up. This will permanently delete all translations associated with the language(s).
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FAQs
- Currently, the Multi-Language Menus feature is only available for Otter Kiosk customers using Online Ordering.
- If you're an Otter Kiosk customer using Online Ordering, please reach out to Support to enable this feature.
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The menu will be published with all available translations, regardless of whether they're all complete (100% readiness). If a translation is incomplete (does not exist for an item), the text from the primary language will be used.
For example:
You added English as the primary language and two additional menu languages: Spanish & Korean.- 100% of the Spanish translations have been added to the menu in Otter Dashboard
- 50% of the Korean translations have been added to the menu in Otter Dashboard
After you publish the menu, if the customer selects one of the languages on the Kiosk:
- Spanish: 100% of the menu will be translated into Spanish
- Korean: 50% of the menu will be translated to Korean and the other 50% will be in English
- The items with missing Korean translations will automatically pull the primary language (English).
- Only the items translated into Korean in the Otter Dashboard will appear in Korean on the Kiosk.
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