Otter’s Kiosks are an interactive, user-friendly touchscreen device that allows guests to place orders independently, without staff assistance.
Otter Kiosks is offered as a standing kiosk (with floor stand) or as a counter top kiosk (with counter mount) and uses an Epson Bluetooth printer to print customer receipts after purchase.
There are two Kiosk options available:
- Kiosk Pro (27")
- Kiosk (21")
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Kiosk (21") |
Kiosk Pro (27") |
These Kiosks come bundled with the following hardware:
- Epson Bluetooth Printer
- 10-Pack Printer Roll 80 mm
- S700 Payment Terminal
- Floor or counter mount (depending on selection)
If your space is limited but would still like to offer a self-serve ordering option to eaters, check out the Kiosk Mini (15”) option for a smaller counter top kiosk.
Learn more here.
Key Features
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Immersive Touchscreen
Kiosk Pro (27") and Kiosk (21") boasts a Full HD interactive touchscreen display, offering crystal-clear visuals and responsive touch capabilities. Designed for intuitive selection and seamless interaction, it significantly enhances the self-ordering experience, making it more engaging and efficient for customers. -
Accessibility-First Design
Self-service terminals typically present information via a touchscreen display. With an accessible keypad ensures that customers who cannot interact with a touchscreen have equal access to all self-ordering services.
Kiosk Hardware Installation
Otter offers professional Kiosk Installation service for the Kiosk Pro (27") and Kiosk (21") with no additional fee for restaurants in the United States and Canada. We will send a technician to the restaurant site to unbox, build, and install the hardware to ensure the kiosk is assembled and functioning properly.
Before the installation technician leaves, we strongly recommend running a test order on the kiosk (using your own credit card) to confirm the kiosk is ready to process transactions. If the test order is not successful, the technician will be there to help troubleshoot and resolve the issue.
Kiosk installation takes approximately 1 hour per kiosk to fully set up. A manager must be present throughout the time of installation to coordinate with the technician.
Kiosk Device Pairing
All point-of-sale terminals must be paired. When you pair a device, you assign the device to your store’s physical location. To pair your device, you will need administrative access to the Otter Dashboard. Once the Kiosk is assembled and powered on, you can begin pairing the device to your Otter account.
Steps to pairing the Kiosk:
| Step | Process | Image |
|---|---|---|
| 1 | Open the Kiosk App on your Kiosk to access the pairing code. | |
| 2 | Log in to the Otter Dashboard on a browser. | |
| 3 | Click on the Profile icon and select [Settings]. | |
| 4 | Navigate to the [Devices] tab. | |
| 5 | Select [Add new device]. | |
| 6 | Otter will prompt you to add the pairing code displayed on the Kiosk. | |
| 7 | Pairing complete! Once the kiosk is paired, it will load to the Payment Terminal Setup screen. |
Payment Terminal Pairing
Now that the kiosk is paired to your Otter account and location, you can pair the S700 Payment Terminal to process credit card payments on the device.
Pairing the Payment Terminal
| Step | Process | Image |
|---|---|---|
| 1 | Power on the S700 Payment Terminal using the top button on the right side. | |
| 2 | Select the preferred [Language]. | |
| 3 | Select your [Country]. | |
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Connect to your WiFi network. Must be the same network used on the kiosk. |
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| 5 | A pairing code will be generated. | |
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On the Kiosk device, enter the auto-generated pairing code from the payment terminal into the Kiosk app. Click [Verify Code] → [Next] → [Finish].
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Select the store for the right menu to be displayed. Only one store’s menu can be selected for the Kiosk. If you would like to display more than one brand’s menu, reach out to your Otter representative or Otter Support. |
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| 8 | Once pairing is complete, the payment terminal will need to run an update. Follow below for additional steps. | |
| 9 | The payment terminal will automatically run its update. During this process, the kiosk will display a "Terminal Disconnected" error message. This is completely normal and expected. | |
| 10 | Once the update is complete, the S700 terminal will show the Otter App login screen. At the bottom of the screen, select [Reader mode]. | |
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The Payment Terminal is now fully paired to the Kiosk. The kiosk will then return to the "Order & Pay Here" screen. |
Accessing Kiosk Admin Settings
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If the kiosk is locked in “Kiosk Mode”, you will still be able to access Kiosk Admin Settings since it is within the app. However, you cannot exit the Kiosk app to go to Device Settings if you want to change WiFi network, display brightness, or any other Android settings.
If you tap the bottom of the screen and the home bar does not appear (an arrow allowing you to exit the app), then the kiosk is locked in “Kiosk Mode.”
Steps to access Kiosk Admin Setting when locked in Kiosk Mode
| Step | Process | Image |
|---|---|---|
| 1 | You must tap the screen in the upper-right corner 3-7 times with .75 seconds between taps. | |
| 2 | Tap the chevron icon. | |
| 3 | Tap the Settings button to access the settings. |
Reach out to Otter Support and we’ll help you resolve the issue.
FAQs
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In the event of a power outage or something causes the Kiosk to power off, follow the steps below to power back on the device. The printer should automatically come back on as long as it is plugged in, since the printer power button would be pressed down.
- Unlock and open the kiosk display screen with the kiosk keys.
- When you open the door, there’s a PC system module mounted to the back of the display side panel. Push the power button on the top of the PC module. The power button will turn blue when powered on.
PC System Module on Display Side Panel
Power Button ON (Blue Light)
- In the event of a power outage or something causes the payment terminal to power off, follow the steps below to power back on the device. The printer should automatically come back on as long as it is plugged in, since the printer power button would be pressed down.
- Use a paper clip to press the power button through the little hole on the side of the payment terminal cradle.
- Once the card reader is powered on, the Kiosk should automatically detect the payment terminal connection.
- Use a paper clip to press the power button through the little hole on the side of the payment terminal cradle.
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Follow the steps below:
- Unlock and open the kiosk display screen using the keys that came with the kiosk.
- Press the button on the upper left side of the printer to open the printer paper cover.
- Load the receipt paper roll into the printer and close the cover. Make sure the paper is feeding from the top of the paper roll (as seen in the image).
- Feed the receipt paper through the receipt slit on the kiosk screen and close the kiosk screen. Once complete, there should be excess printer paper coming out of the receipt slit in the front of the kiosk that can be tore off.
- Use the key that came with the kiosk to lock the kiosk screen.
Kiosk Printer Paper Type
Otter’s Kiosks take 80 mm paper rolls.
- Kiosk settings can be customized/configured in the [Kiosk app] within the Otter Dashboard. Learn more about the Kiosk settings here: Configuring Kiosk Settings.
- When an s700 is used for kiosks as a Card Reader and exits "Reader Mode" it will display the Otter App Login Screen. To repair the reader, follow the below steps:
- Do not log-in with a username + password.
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Instead, select “Reader Mode” on the Otter App Login Screen of the s700.
This solution applies if the kiosk screen doesn’t display any error message (meaning the payment terminal is still paired to the app, but somehow exited reader mode).
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