Otter’s 27” Standing Kiosk is an interactive, user-friendly touchscreen device that allows guests to place orders independently, without staff assistance. This specific kiosk uses a floor stand, with the option to have a countertop mount coming soon. Additionally, the Standing Kiosk uses an Epson Bluetooth printer to print customer receipts after purchase.
Standing Kiosks come bundled with the following hardware:
- Epson Bluetooth Printer
- 10-Pack Printer Roll 80 mm
- S700 Payment Terminal
Key Features
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Immersive Touchscreen
27” Otter Standing Kiosk boasts a Full HD interactive touchscreen display, offering crystal-clear visuals and responsive touch capabilities. Designed for intuitive selection and seamless interaction, it significantly enhances the self-ordering experience, making it more engaging and efficient for customers. -
Accessibility-First Design
Self-service terminals typically present information via a touchscreen display. With an accessible keypad, the 27” Otter Standing Kiosk ensures that customers who cannot interact with a touchscreen have equal access to all self-ordering services.
Kiosk Hardware Installation
Otter offers professional Kiosk Installation service for the 27” Standing Kiosks with no additional fee for restaurants in the United States and Canada. We will send a technician to the restaurant site to unbox, build, and install the hardware to ensure the kiosk is assembled and functioning properly.
Before the installation technician leaves, we strongly recommend running a test order on the kiosk (using your own credit card) to confirm the kiosk is ready to process transactions. If the test order is not successful, the technician will be there to help troubleshoot and resolve the issue.
Kiosk installation takes approximately 1 hour per kiosk to fully set up. A manager must be present throughout the time of installation to coordinate with the technician.
Accessing Kiosk Admin Settings
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If the kiosk is locked in “Kiosk Mode”, you will still be able to access Kiosk Admin Settings since it is within the app. However, you cannot exit the Kiosk app to go to Device Settings if you want to change WiFi network, display brightness, or any other Android settings.
If you tap the bottom of the screen and the home bar does not appear (an arrow allowing you to exit the app), then the kiosk is locked in “Kiosk Mode.”
Steps to access Kiosk Admin Setting when locked in Kiosk Mode
| Step | Process | Image |
|---|---|---|
| 1 | You must tap the screen in the upper-right corner 3-7 times with .75 seconds between taps. | |
| 2 | Tap the chevron icon. | |
| 3 | Tap the Settings button to access the settings. |
Reach out to Otter Support and we’ll help you resolve the issue.
FAQs
- In the event of a power outage or something causes the Kiosk to power off, follow the steps below to power back on the device. The printer should automatically come back on as long as it is plugged in, since the printer power button would be pressed down.
- Unlock and open the kiosk display screen with the kiosk keys.
- When you open the door, there’s a PC system module mounted to the back of the display side panel. Push the power button on the top of the PC module. The power button will turn blue when powered on.
PC System Module on Display Side Panel Power Button ON (Blue Light)
- In the event of a power outage or something causes the payment terminal to power off, follow the steps below to power back on the device. The printer should automatically come back on as long as it is plugged in, since the printer power button would be pressed down.
- Use a paper clip to press the power button through the little hole on the side of the payment terminal cradle.
- Once the card reader is powered on, the Kiosk should automatically detect the payment terminal connection.
- Use a paper clip to press the power button through the little hole on the side of the payment terminal cradle.
- Follow the steps below:
- Unlock and open the kiosk display screen using the keys that came with the kiosk.
- Press the button on the upper left side of the printer to open the printer paper cover.
- Load the receipt paper roll into the printer and close the cover. Make sure the paper is feeding from the top of the paper roll (as seen in the image).
- Feed the receipt paper through the receipt slit on the kiosk screen and close the kiosk screen. Once complete, there should be excess printer paper coming out of the receipt slit in the front of the kiosk that can be tore off.
- Use the key that came with the kiosk to lock the kiosk screen.
Kiosk Printer Paper Type
Otter’s 27” Standing Kiosk takes 80 mm paper rolls.
- Kiosk settings can be customized/configured in the [Kiosk app] within the Otter Dashboard. Learn more about the Kiosk settings here: Configuring Kiosk Settings.
- When an s700 is used for kiosks as a Card Reader and exits "Reader Mode" it will display the Otter App Login Screen. To repair the reader, follow the below steps:
- Do not log-in with a username + password.
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Instead, select “Reader Mode” on the Otter App Login Screen of the s700.
This solution applies if the kiosk screen doesn’t display any error message (meaning the payment terminal is still paired to the app, but somehow exited reader mode).
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