Otter Kiosks Introduction Guide

Otter Kiosks come in three different sizes that adapt to your restaurant’s needs.

• 27” Standing Kiosk
• 15” Mini Kiosk
• Otter POS Kiosk Mode

Check out the kiosk hardware options below to see which one works best for your business operations.

27" Standing Kiosk

Otter’s 27” Standing Kiosk is an interactive, user-friendly touchscreen device that allows guests to place orders independently, without staff assistance. This specific kiosk uses a floor stand, with the option to have a countertop mount coming soon. Additionally, the Standing Kiosk uses an Epson Bluetooth printer to print customer receipts after purchase.

Standing Kiosks come bundled with the following hardware: Epson Bluetooth Printer 10-Pack Printer Rolls 80 mm S700 Payment Terminal Otter offers professional Kiosk Installation service for the 27” Standing Kiosks with no additional fee (available for restaurants in the United States and Canada). We will send a technician to the restaurant site to unbox, build, and install the hardware to ensure the kiosk is assembled and functioning properly. Before the installation technician leaves, we strongly recommend running a test order on the kiosk (using your own credit card) to confirm the kiosk is ready to process transactions. If the test order is not successful, the technician will be there to help troubleshoot and resolve the issue.

Learn more about 27” Standing Kiosks here: Standing Kiosk Setup Guide

15" Mini Kiosk (Single-Screen Terminal)

The Mini Kiosk is a single-screen terminal dedicated solely to kiosk use. It’s designed to provide guests with a seamless, self-service experience, and is perfect for locations with limited space or high customer volume.

Unlike Otter POS Kiosk Mode, the Mini Kiosk is not intended for POS functionality. This single screen is the hardware that is included with a Mini Kiosk Bundle. This feature lives outside of the Otter app, and requires downloading the Kiosk app on the device. Best for: Environments where you need a compact, customer-facing kiosk solution without the need for POS capabilities. Hardware included: 15” Single-Screen iMins Terminal (assembly required) S700 Payment Terminal S700 Dock Optional hardware add-on: Epson TM-m30ii Printer + USB-B cable 10-pack Thermal Printer Rolls

Learn more about 15” Mini Kiosks here: Mini Kiosk Setup Guide
 

Requires Kiosk App
The “Kiosk App” needs to be installed on the device to process orders through your Online Ordering website. Since there are no POS capabilities for this terminal, the Kiosk App is separated from the Otter app.

Otter POS Kiosk Mode (Dual-Screen Terminal)

Otter POS Kiosk Mode is available for dual-screen terminals that can easily toggle between POS and Kiosk functionality. When Kiosk Mode is activated, the customer-facing screen transforms into a self-service kiosk, allowing customers to place orders themselves directly on the POS terminal.  When Kiosk Mode is deactivated, the terminal functions as a standard POS system for staff use. Best for: Businesses that need flexible, multi-purpose devices that can switch between customer-facing kiosks and staff-facing POS systems. Kiosk Mode Hardware Requirements: To use the Kiosk Mode app, you must use an Otter POS Terminal. Kiosk Mode uses the same printer and card reader as your Otter POS terminal - No additional setup or hardware is required.

Learn more about Otter POS Kiosk Mode here: Mini Kiosk Setup Guide and Enable Kiosk Mode
 

Dual-screen POS Terminal Recommended for Kiosk Mode
This feature can be used on a single-screen POS terminal, but would be best if used as a permanent “mini” kiosk. Because a single-screen POS terminal would need to be physically turned around (while still hooked up to printers and card readers) to serve as a customer-facing Kiosk, it’s not the best user experience.

FAQs

• When selecting a restaurant kiosk, consider several key factors:
  • Customer base: Who will be using the self-ordering kiosks?
  • Cuisine type: Certain types of food may benefit more from self-service devices or kiosk machines.
  • Size of kiosk: A 15” kiosk or 27” kiosk will affect placement options.
  • Size of space available: Ensure the kiosk fits comfortably within your location.
  • Integration with your POS system: Seamless integration with your point of sale improves the overall ordering process and ensures real-time reporting.
  • Self-serve customization: Does the kiosk offer flexible options for customers to personalize their orders?
  • Reporting features: Advanced kiosks provide real-time insights on sales, upsell performance, and customer preferences.

• The hardware setup time varies based on kiosk type:
  • 15” Mini Kiosk & Otter POS Kiosk Mode: The 15” terminal setup is straightforward and should take less than an hour. We do not offer professional installation services for this kiosk. However, you can follow this guide to easily assemble the hardware: Mini Kiosk Setup Guide.
  • 27” Standing Kiosk: Our Otter-licensed team will handle the installation for you, ensuring a smooth onboarding process. The setup is quick and convenient (approximately 1 hour). Learn more about the installation here: Standing Kiosk Setup Guide.

• An Otter self-ordering kiosk can boost your profits by:
  • Offering an easy-to-use interface that enhances the customer experience, letting users explore the menu at their own pace.
  • Improving the marketing of your menu with visually appealing displays.
  • Encouraging smart upsells to increase basket sizes and improve order accuracy.
  • Freeing up front-of-house staff, allowing them to focus on improving customer satisfaction rather than handling orders.
  • Reducing errors and delays in the checkout process.

• Choosing the right self-order kiosk depends on your specific needs:
  • 27” Standing Kiosk is ideal for quick service restaurants (QSR) with more space and budget, as it tends to attract more customers.
  • 15” Mini Kiosk (Single-Screen Terminal) is a compact solution that can be mounted on a counter or sidewall, perfect for smaller restaurants or those looking to streamline their ordering process.
  • Otter POS Kiosk Mode (Dual-Screen Terminal) is a flexible, multi-purpose device that can switch between a customer-facing kiosk and a staff-facing POS system.

• Otter kiosks are designed with durability in mind, offering robust solutions for quick-service restaurants:
  • Built with powder-coated steel for longevity.
  • Equipped with a contactless payment reader that supports tap or insert payments.
  • Fast checkout with built-in receipt printing (for the 27” Standing Kiosk).
  • Wi-Fi enabled for seamless connectivity and real-time updates.
  • Secured in place to prevent tampering.
  • ADA-compliant to ensure accessibility for all customers.

• We offer flexible pricing:

  • Leased or buyout options depending on your budget and preference.
  • A transaction fee based on Stripe’s rate, ensuring transparent and competitive pricing.

  Learn more about Kiosk pricing here: Kiosk Pricing | Otter Pricing & Bundle Packages

• Yes, the service fee can be passed on to customers, making the pricing model flexible for restaurant owners. You can configure this within the Kiosk app settings in the Otter Dashboard. 
  
  Learn more here: Configuring Kiosk Settings | Fulfillment Modes (Pickup & Dine-In)

Updated March 29, 2025 03:41