Mini Kiosk Setup Guide

Otter’s 15” Mini Kiosks are designed to provide all the functionality of a full-size kiosk but with the added benefit of smaller, space-efficient hardware—ideal for tight spaces or high-traffic areas like busy restaurants.

These mini kiosks are ideal for environments with limited real estate or high traffic, offering a streamlined, efficient solution for order-taking, check-ins, and other self-service needs. Whether you need the flexibility of a dual-purpose terminal or a dedicated kiosk for your customers, our mini kiosk options provide the perfect fit for any space.

Explore the following sections to dive deeper into setup, configuration, and best practices for each option.

We offer two distinct mini kiosk options, each suited to different business needs:

• Kiosk Mode (Dual-Screen Terminal)
• Mini Kiosk (Single-Screen Terminal)

Kiosk Mode (Dual-Screen Terminal)

Kiosk Mode option is available for dual-screen terminals that can easily toggle between POS and Kiosk functionality. When Kiosk Mode is activated, the customer-facing screen transforms into a self-service kiosk, allowing customers to place orders, check-in, or access other services. When Kiosk Mode is deactivated, the terminal functions as a standard POS system for staff use.

Best for: Businesses that need flexible, multi-purpose devices that can switch between customer-facing kiosks and staff-facing POS systems.

Requires Otter POS Subscription
The Kiosk Mode feature exists within the Otter app for Otter POS. Once the feature is enabled, a Kiosk app will appear on the Otter home screen. 

Kiosk Device Pairing

All point-of-sale terminals must be paired. When you pair a device, you assign the device to your store’s physical location. To pair your device, you will need administrative access to the Otter Dashboard. Once the terminal is assembled and powered on, you can begin pairing the device to your Otter account.

Step	Process	Image
1	Open the Otter App on the Kiosk and select [Pair device] to access the pairing code.
2	Log in to the Otter Dashboard on a browser, or by scanning the QR code on screen.
3	Click on the Profile icon and select [Settings].
4	Navigate to the [Devices] tab.
5	Select [Add new device].
6	Otter will prompt you to add the pairing code displayed on the terminal.
7	Enter the code from your terminal into the Otter Dashboard. Select the location of the device to pair it to the correct store location.

Enabling Kiosk Mode

Turning your Otter POS into a customer-facing self-serve Kiosk just takes a few clicks. Follow this guide for a step-by-step walkthrough: Enable Kiosk Mode.

Mini Kiosk (Single-Screen Terminal)

The Mini Kiosk is a single-screen terminal dedicated solely to kiosk use. It’s designed to provide guests with a seamless, self-service experience, and is perfect for locations with limited space or high customer volume.

Unlike the Kiosk Mode (dual-screen terminal), the Mini Kiosk is not intended for POS functionality. This single screen is the hardware that is included with a Mini Kiosk Bundle. This feature lives outside of the Otter app, and requires downloading the Kiosk app on the device.

Best for: Environments where you need a compact, customer-facing kiosk solution without the need for POS capabilities.

Requires Kiosk App
The “Kiosk App” needs to be installed on the device to process orders through your Online Ordering website. Since there are no POS capabilities for this terminal, the Kiosk App is separated from the Otter app. 

Assembling the Mini Kiosk (Single-Screen Terminal)

First, you must assemble the components of your Otter POS Mini Kiosk Terminal and power it on by following the steps provided below: 

Step	Process	Image
1	Start by unboxing your new Otter terminal.
2	Please empty the packet containing 3 screws and a wrench.
3	To secure the baseplate to the terminal arm, use the 3 screws and wrench provided. Ensure the feet of the baseplate are positioned outward. It is advised to perform this task with the terminal in a horizontal position.
4	The assembly is complete. Now, place the terminal on the base to prepare for powering on the terminal.
5	Connect the power cable to the power brick.
6	Plug the DC male socket from the power brick into the receptacle at the bottom of the terminal's screen.
7	To power on the terminal, simply press and hold the power button located on the back-right side of the primary display. The boot screen will appear on the primary display as the terminal is starting up.
8	The terminal is now ready to connect to the WiFi network.

Kiosk Device Pairing

All point-of-sale terminals must be paired. When you pair a device, you assign the device to your store’s physical location. To pair your device, you will need administrative access to the Otter Dashboard. Once the terminal is assembled and powered on, you can begin pairing the device to your Otter account.

Step	Process	Image
1	Open the Kiosk App on your mini Kiosk to access the pairing code.
2	Log in to the Otter Dashboard on a browser.
3	Click on the Profile icon and select [Settings].
4	Navigate to the [Devices] tab.
5	Select [Add new device].
6	Otter will prompt you to add the pairing code displayed on the terminal.
7	Pairing complete! Once the kiosk is paired, it will load to the Payment Terminal Setup screen.

Payment Terminal Pairing

Now that the kiosk is paired to your Otter account and location, you can pair the S700 Payment Terminal to process credit card payments on the device. 

Step	Process	Image
1	Power on the S700 Payment Terminal using the top button on the right side.
2	Select the preferred [Language].
3	Select your [Country].
4	Connect to your WiFi network. Must be the same network used on the kiosk.
5	A pairing code will be generated.
6	On the Kiosk device, enter the auto-generated pairing code from the payment terminal into the Kiosk app. Click [Verify Code] → [Next] → [Finish].
7	Select the store for the right menu to be displayed. Only one store’s menu can be selected for the Kiosk.  If you would like to display more than one brand’s menu, reach out to your Otter representative or Otter Support.
8	Once pairing is complete, the payment terminal will need to run an update. Follow below for additional steps.
9	The payment terminal will automatically run its update. During this process, the kiosk will display a "Terminal Disconnected" error message. This is completely normal and expected.
10	Once the update is complete, the S700 terminal will show the Otter App login screen. At the bottom of the screen, select [Reader mode].
11	The Payment Terminal is now fully paired to the Kiosk. The kiosk will then return to the "Order & Pay Here" screen.

Accessing Kiosk Admin Settings

• Tap the top-middle of the kiosk screen 5 times.
• Enter admin pin: 641804
• Key sections of Admin Settings:
  • Refresh arrow: In the top right corner, useful for when menu/settings updates are done in the dashboard
  • User Info: To check if the app is paired to the right facility, or if you need to log out and pair the app again
  • Store Filter: To select the desired store menu
    • Multi-brand ordering is not supported for small and medium-sized businesses unless pre-approved
  • Terminal: If the terminal needs to be re-paired to the app
  • Printer: To test print or check printer status

If the kiosk is locked in “Kiosk Mode”, you will still be able to access Kiosk Admin Settings since it is within the app. However, you cannot exit the Kiosk app to go to Device Settings if you want to change WiFi network, display brightness, or any other Android settings.

If you tap the bottom of the screen and the home bar does not appear (an arrow allowing you to exit the app), then the kiosk is locked in “Kiosk Mode.”

Step	Process	Image
1	You must tap the screen in the upper-right corner 3-7 times with .75 seconds between taps.
2	Tap the chevron icon.
3	Tap the Settings button to access the settings.

Can't access the Kiosk Admin Settings?
Reach out to Otter Support and we’ll help you resolve the issue.

FAQs

• Kiosk settings can be customized/configured in the [Kiosk app] within the Otter Dashboard. 
  
  Learn more about the Kiosk settings here: Configuring Kiosk Settings.

• Kiosk Mode (dual-screen terminal) uses the same printer and card reader as your Otter POS terminal. No additional setup or hardware is required. 
  
  Mini Kiosk (single-screen terminal) uses a hardwired Bluetooth printer and S700 card reader.

• Currently, Kiosk Mode does not support offline mode.

   

• When an s700 is used for kiosks as a Card Reader and exits "Reader Mode" it will display the Otter App Login Screen. To repair the reader, follow the below steps:
  • Do not log-in with a username + password. 
  • Instead, select “Reader Mode” on the Otter App Login Screen of the s700.
    This solution applies if the kiosk screen doesn’t display any error message (meaning the payment terminal is still paired to the app, but somehow exited reader mode).

Updated April 10, 2025 19:28