Enable Kiosk Mode

Overview

Otter Kiosk Mode allows you to transform your Otter POS system into a self-serve kiosk where guests can place orders - offering fast operational adjustments to match business needs.

This add-on seamlessly integrates with existing systems creating a quick ordering experience for your customers, cutting labor costs, and driving sales with smart upsell suggestions.

Kiosk Mode Features

Kiosk Mode offers the same great features as our full-size kiosk, with the added benefit of utilizing your existing Otter POS for quick operational flexibility:

Customizable Branded Experience
Payment Processing
Smart Menu upsells
Multi-language support
Nested menu modifier support
Multi Menu Support
Discounts
Centralized Menu Management
Unified Analytics Platform
POS Integrations
Customer Notifications

Switching into Kiosk Mode

Turning your Otter POS into a customer-facing self-serve kiosk just takes a few clicks:

Step 1

Click the account icon in the upper right corner and select [Settings].
Step 2

Tap [Kiosk] in App Settings on the left-hand side.
Step 3

Toggle on [Use secondary display].

Once Kiosk Mode is on, select the [Kiosk] app on the Otter Home screen and begin taking orders from your customer-facing POS terminal screen. Guests can tap [Start Ordering] to begin.

Keep in mind, Kiosk Mode settings default to turn off cash payments. This ensures guests can place orders and easily pay using a card option.

Turning off Kiosk Mode

When you're ready to switch off Kiosk Mode, follow the steps below.

Turning off Kiosk Mode

Dual-screen Terminal: To turn off customer-facing Kiosk Mode for a dual-screen terminal, a passcode just needs to be entered on Otter POS, and you can resume taking orders as usual.

Single-screen terminal: To exit Kiosk Mode for a single-screen terminal, swipe up from the bottom of the screen and hit the back button.

Troubleshooting

Broken Confirmation Image Display

If your confirmation page is not correctly displaying (see example below), double-check that your store image is updated and uploaded in the Direct Orders app on your Otter Dashboard.

No need to restart your device once completed- after a few moments, your display should appear correctly.

Learn more on that here.

Terminal Disconnected Error Message

If your POS keeps displaying Terminal Disconnected (shown below), you may need to reconnect your card reader.

Step	Process	Image
1	From the Otter POS home screen click the profile icon and select [Settings].
2	Go to the [Hardware] tab.
3	Select [add a card reader] or click on the attached card reader, then click [Reconnect].

Frequently Asked Questions

Who has Kiosk Mode access?

All Otter POS customers who have added Kiosk Mode to their subscription and have completed Otter Kiosk Onboarding.

To add Kiosk Mode to your subscription, reach out to your Otter point of contact for help.

Otter POS Terminal is required to use Kiosk Mode.

What printer and card readers are compatible with Kiosk Mode?

The Kiosk Mode app uses the same printer and card reader as your Otter POS terminal. No additional setup or hardware is required.

Does Kiosk Mode work in Offline Mode?

If your POS loses wifi access while Kiosk Mode is enabled, transactions will not be able to process. However, you can continue to take orders with Offline Mode using the cashier-facing POS function.

Still need help? Reach out to our team:

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Updated March 21, 2025 06:18