Overview
Once you’ve created a menu, you’ll be able to configure your digital dine-in settings for your restaurant’s QR code ordering.
In the Otter Dashboard, you can edit storefront settings to set key aspects and parameters for your dine-in QR code ordering experience.
The Direct Orders bundle or QR Digital Dine-in Otter subscription is required to use dine-in QR code ordering.
In the dine-in QR settings, you can:
- Select different payment methods allowed
- Allow Open Tabs
- Enable Split Payments for eaters to divide checks
- Configure a % service fee
- Toggle Table Number tracking OFF or ON
Be sure to check and/or edit Direct Order Settings for a brand or location before publishing the storefront ordering website to ensure all specifications match your business needs and operational guidelines.
Configuring QR Dine-in Settings
You can configure the settings for your QR digital dine-in from the Direct Orders App in the Otter Dashboard.
You can adjust Online Order settings from an organization or location/store level.
- Organization level: Applies to all brands and locations
- Location/Store level: Applies to only that location within a brand
Follow the steps below to edit QR dine-in settings.
Step Process Image 1 From the Otter Dashboard, select Apps > Direct Orders 2 Click [Settings]. 3 Edit Settings for Dine-in tab.
Click [Save] to confirm settings.
Settings will apply to all brands.
Step Process Image 1 From the Otter Dashboard, select Apps > Direct Orders 2 Click the Locations tab.
Click [Location Settings] for the store you’d like to edit.
3 Go to Dine-in tab.
Toggle to enable feature, if needed.
4 Edit Settings for Dine-in tab.
Click [Save] to confirm settings.
Settings will apply to only that location.
If settings established at the Organization level differ from what you’d like to set for a specific location, when editing at the Store level you’ll need to toggle Override settings to enable or disable the fulfillment option.
This will only override the setting for that location.
QR Dine-in Settings
These settings will affect an eater’s experience while placing an order through QR codes that lead to a dine-in online ordering option.
Dine-in Setting Fields
Check out more about each setting field below:
Dine-in Orders:
Toggle ON to allow eaters to place an order for digital dine-in via QR code. Toggle OFF to disable the digital dine-in fulfillment option.
Payments:
- Accepted Methods: Select to allow eaters to pay for online orders Online, In-person, or Both.
- Gift Card Payment: Toggle to allow gift card payments.
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Split Payments: Allow customers to split their total bill across multiple people during checkout.
For Online payment method, eaters will only be able to pay with a credit card. For In-person payment method, eaters will be able to pay with card or cash when picking up their order.
Tips:
Select to allow or disable tips for pickup orders, and set tip amounts and default tip choice.
You can learn more about Tip Settings here.
Ordering:
- Open Tab: Allow dine in customers to create a tab, add items to the open tab and eat before closing and paying for the order.
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Collect Table Number: Allows your business to keep track of each digital dine-in order placed by eaters by assigning each order a table number.
Learn more about Open Tabs here.
Fees:
You can input a percentage Service Fee for all pickup fulfillment orders.
This service fee is calculated based on the subtotal and added as a line item during checkout. This will also show on the order receipt.
Service Fee at Checkout Example
FAQs
- Immediately— You'll see your Direct Orders settings updated instantly after you click the [Save] button in the Settings window.
- No— You can create and manage discounts for online ordering from Direct Orders Manage discounts. Learn more on Direct Order Discounts here.
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You can create and print your QR codes for digital dine-in within the Otter Dashboard.
Learn more on that here.
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