How to use Kiosk Ordering with Direct Orders

Stefania Sarti
Stefania Sarti
  • Updated

Kiosk Ordering by Otter represents a game-changer for your restaurant! Our Kiosks offer guests a seamless ordering experience while boosting your staff efficiency. Integrated with existing systems, they cut labor costs and drive sales with smart upsell prompts. Customers enjoy quick ordering and payment flexibility, while you gain centralized menu control and in-depth analytics.

Features

Kiosk offers you a variety of features that boost the ordering experience:

  • Multi Menu Support
  • Customizable Branded Experience
  • Payment Processing
  • Smart Menu upsells
  • Multi-language support
  • Nested menu modifier support
  • Discounts & Loyalty
  • Centralized Menu Management
  • Unified Analytics Platform
  • POS Integrations
  • Customer Notifications

Homescreen image example

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Installation options

Currently, Otter offers three Kiosk sizes and four different installation options to support different customer needs.

Hardware sizes

27” Kiosk

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15.6” Kiosk

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Installation options
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Fulfillment Mode for Kiosks

When an eater orders from a kiosk, they can select whether the order is Dine-In or To Go. This feature allows you to set item-level taxes based on the fulfillment mode selected and we will automatically calculate the correct taxes for the order.

Fulfillment Mode _ Dine In or To Go.png

 


Frequently Asked Questions

Why is our kiosk not showing the custom branding we set up?


Please ensure that the correct stores are explicitly selected on the Kiosk admin page. On theMmini Kiosk, you may need to first update the display size to small, or you will not be able to see the enter button to confirm the admin code. Process below:

  1. Navigate to Android Settings
  2. Go to Display settings
  3. Go to Advanced
  4. Go to Display size
  5. Set the display size to small

Do you offer different hardware sizes of hardware?

  • Currently, Otter offers 15.6 and 27 inch hardware models.
  • Our kiosk software is responsive and can work across multiple screen sizes if you have a custom hardware request, please reach out to our sales or support teams.

What are the mounting options for hardware?


Otter offers freestanding, wall, back to back and counter top mounting options. (Installation costs may vary)

Can I purchase just a kiosk without any other Otter products?


No. At this time, Otter Kiosks are only available as an add-on for POS, Lite or Standard plans.

Is there a loyalty program included?


In the Otter Dashboard, as part of our standard package, we offer Customer Reports. This feature allows operators to see customer order history, view marketing opt in status and create promotions for specific customers.

What is Multi-Menu support and how does it work on a kiosk?


  • Multi Menu support is the ability for Kiosk customers to select between different menus (e.g. breakfast, lunch, or dinner).
  • Multi Menu support also allows the kiosk to automatically choose the correct menu for the time-of-day.
  • To configure Multi Menus, please reference the following article here.Screenshot 2024-05-10 at 2.55.37 PM.png
    Example Image

How much do Kiosks cost?


Please see our pricing page here

Is this feature available for everyone?


This feature is included for all Direct Orders customers in all regions using kiosks.

Is there an additional cost for the Dine-In and To Go feature?


No, this feature is included for all Direct Orders customers.


If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • SMS/Text or Telephone - Send us a text or give us a call anytime at 1-888-681-8837 for prompt service from our support experts.

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