Otter Handhelds provide a mobile solution for managing orders and payments on the go. This handheld POS device enables you to take customer orders and process payments from anywhere in the restaurant, such as dine-in tables or at a food truck window.
The Otter Handheld connects directly to your Otter POS terminal, allowing staff to accurately take orders on the go and submit them to the kitchen more efficiently.
Otter Handheld Display
The Otter Handheld device features a display similar to that of the standard POS terminal. However, it is slightly scaled down to fit into a handheld device, allowing you to still take orders and process payments on the go.
The Otter Handheld device is perfect for restaurants that have:
- Line busting
- Tableside ordering and payments
- Food trucks
- Drive-thru
Otter Handheld vs Otter POS Terminal
Due to the Handheld's size, the device has a few notable differences compared to the Otter POS Terminal. Check out the differences below.
| Feature | Otter Handheld | Otter POS Terminal | Description |
|---|---|---|---|
| Orders App | You can ring in orders, process payments, and issue refunds from the Orders app on both POS devices. | ||
| Storefronts App | The Storefronts App can be accessed on both POS devices to pause/unpause storefronts and enable/disable Busy Mode. | ||
| Time Card App |
The Time Card app can be used on both POS devices to clock in and clock out for shifts. Time Card is an additional feature available for Otter POS subscriptions and must be enabled in order to access the Time Card app. |
||
| Cash App |
Manager and Supervisor users can manage and track cash inflows & outflows across multiple tills through the Cash app on both POS devices. Cash Management is an additional feature available for Otter POS subscriptions and must be enabled in order to access the Cash app. |
||
| Menus App |
On the Handheld device, the Menus app will not be accessible since menu edits and 86ing are not available on this device. Menu edits must be made in the Otter Dashboard, and 86ing must be done on the tablet/POS terminal or in the Otter Dashboard. |
||
| Analytics App |
On the Handheld device, the Analytics app will not be accessible since there is no analytics data available on this device. To view analytics data, go to the Analytics app on the POS terminal or in the Otter Dashboard. |
||
| Kiosk App |
The Kiosk app is not accessible from the Handheld device and cannot be utilized as a customer-facing kiosk. If you have added Kiosk Mode to your Otter subscription, the Kiosk app can be utilized from the POS terminal to transform your terminal into a customer-facing kiosk. |
||
| Printer Receipts |
Currently, the Handheld device does not print receipts. If an eater requests a receipt, it must be printed from the Orders app on the POS terminal. |
|
Otter Handheld Homepage |
Otter POS Terminal Homepage |
Otter Handheld Pricing
If you would like to incorporate the Otter Handheld into your restaurant operations, please reach out to Otter Support to add it to your Otter POS subscription plan.
- Handheld hardware cost to purchase: $450
- Handheld hardware cost to lease: $39/month
- Handheld software cost: $15/month per screen
FAQs
- Otter Handheld size dimensions:
- Approximate dimensions: 161.9 x 81.6 x 21.4 mm / 6.375 x 3.187 x 0.875 in
- Approximate weight: 318g
- Screen display: 5.5-in. IPS LCD display with Gorilla glass, 1920 x 1080 pixels
- Yes— credit card payments can be taken directly on the Otter Handheld device without additional hardware.
-
No— currently, the Otter Handheld device does not print receipts.
If an eater requests a receipt, it must be printed from the Orders app on the POS terminal.
- Yes— the Otter Handheld supports offline mode in both card reader mode and mobile POS mode.
Related to
Updated