Overview
Menu Upsells feature empowers restaurant owners and operators to curate a list of recommended upsells to display to eaters during their order checkout. This can help increase sales and promote items to eaters during their ordering process.
Menu Upsells Compatibility
The Menu Upsells feature can be applied for Direct Order websites and Kiosks.
Menu Upsell Eater Experience
Check out the experience for the eater on a Direct Order website or Kiosk interacting with Menu Upsells.
Creating Menu Upsell Groups
Menu items with attached Upsell modifier groups will display potential upsell menu items to the eater in the cart during the checkout process as Suggested items.
Follow the steps below to create an Upsell group.
Step Process Image 1 From the Otter Dashboard, select Apps > Menus. 2 Select the menu you’d like to edit.
Click the [Modifier groups] tab.
Click [+Add modifier group].
3 Type Name for modifier group.
Select Upsell group under the Modifier group settings section.
4 Choose items from Add items as modifiers drop-down to display as upsells. 5 Under Items using this modifier group— select the menu items from the drop-down that you’d like the upsell group to display for. 6 Select Assigned locations and Offered on platforms for where upsells will apply for.
Note: Menu Upsells will only apply to Direct Order websites and Kiosk.
Click [Save].
7 Click [Publish] to publish menu updates.
Select all locations and delivery channels you'd like to apply changes, then click [Publish menu].
8 The Upsell group will display to eaters on selected platforms.
Upsell Display Limit
There is currently no limit on the amount of items that can be added to an upsell group. However, only up to 8 items will display as an upsell option in the cart to the eater.
FAQs
-
Yes— You can make changes to an Upsell modifier group by clicking on the group listed in the Modifier groups tab. Be sure to republish your menu after making edits to implement changes.
- No— this feature is included for Otter Direct Orders subscriptions.
- No— currently, Upsell items are unable to have modifiers or nested modifiers of their own.
- Learn how to create a modifier or nested modifier group here.
Still need help? Reach out to our team:
| Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard. |
+1 (888) 681-8837 Send us a text to the number above for assistance over text message. |
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