Navigating your Otter POS

Lyre Montesines
Lyre Montesines
  • Updated

Summary

Unlock the possibilities! Follow our guide to effortlessly navigate your Otter POS system.

Instruction

Home Screen

1. On your POS device, tapping the Home icon on the top left will take you to the home screen.

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2. Here, you have the option of navigating between your POS, Orders, Financials, Drawers apps — everything within your Order Manager.
3. You can access all of your orders, including online orders, through the Orders app.

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The POS applet with Otter Order Manager

4. To contact support via live chat, tap the chat button on the top right corner of the screen.

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Your Otter POS has two main views: Order List and Order Entry

Order List

Click here to expand walkthrough

  1. All your orders placed through the POS is here! View by All, Open and Closed orders.
    Note: Your online orders, if available, can be found in the separate Orders app.
  2. Access Order Summary to check details like order name, number, payment status, total items, cost and time the order was placed.
  3. You can also close customer tabs here.

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Order Entry or Cart

Click here to expand walkthrough

  1. This view shows you all your menu categories along with the order cart.
  2. Search for items, switch between menus and add items to the cart.
  3. Discount settings and payment processing are also on this page.

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Need help? Our support team is available via the following channels:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of your POS device. 
  • Telephone or SMS/text - Call or text us anytime at 1-727-268-8471 for prompt service from our Otter POS support experts.
  • Email - Send us an email at otterpossupport@tryotter.com and get a response within 24 hours

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