Otter iOS App

Kurt De La Rosa
Kurt De La Rosa
  • Updated

Table of Contents


 

Summary

The Otter iOS app is our IOS app aimed at helping Business Manager users better understand their metrics on the go. The app allows users to interact with their store performance (i.e. total sales, order volume, insights, etc.), pause/unpause their storefronts, adjust auto-accept, and visualize cancelled orders. As a reminder, this app does not allow the user to process orders.


 

Homepage Overview

Features include:

  • Universal filters for time, brand/stores, and channels

  • Access to business insights and high level metrics

    • Total Sales

    • Order Volume

    • Order Value

  • Visualization of cancelled orders

  • Storefront status

    • Pause and Unpause storefronts (Pricing and availability depend on region)

    • Adjust auto-accept (Pricing and availability depend on region)

  • Item Availability

    • View what items are unavailable

    • The ability to make unavailable items available again. (Pricing and availability depend on region)

  • Push Notifications (Pricing and availability depend on region)

    • Store closures or Pauses

    • 86’ed items

    • Cancelled Orders

  • Daily reports showing

    • Number of orders

    • Order Value

    • Number of missed or cancelled orders

    • 86’ed items

    • Ratings and Reviews (Pricing and availability depend on region)

 

Home Screen Example Images:

IMG_8264.PNG

 

Notification Example Image:

Screen_Shot_2022-10-27_at_1.55.51_PM__1_.png

 

Daily Summary Examples:

Screen_Shot_2023-01-18_at_2.05.29_PM.png Screen_Shot_2023-01-18_at_2.03.26_PM.png Screen_Shot_2023-01-18_at_2.03.50_PM.png


 

Analytics Page Overview

Features included:

  • Universal filters for time, brand/stores, and channels

  • Metric Cards

    • Total Sales

    • Order Volume

    • Order Value

  • Insights into

    • Store Performance

    • Channel Performance

    • Fulfillment performance

    • Operational Performance

Analytics Example Images: 

IMG_8265.PNGIMG_571C94A9FB04-1.jpeg


 

Frequently Asked Questions:

What does the iOS App do?

  • This app has (2) main focuses. Providing data on performance and admin access to adjusting store settings.

  • The goal is that a business owner could open the app and be able to see how is my business doing? as well as make some quick adjustments on their side (i.e. controlling auto accept, etc.)

What experiences are NOT included in this app?

  • You cannot manage orders via this app. Meaning, you cannot process orders.

  • You cannot sign up as a new customer via the app. Only plan upgrades are allowed.

Why did we make this?

  • We want to empower our business owners to be able to stay on top of their operations and make sure they reduce unavailability.

  • We want our customers to have more access to the data for their stores.

What countries is this live for?

  • Global except for China.

Why might a customer use this app?

  • They can control their storefront status right from their pocket.

  • They can review metrics and things on the go!

Can I still log in to Business Manager on my phone browser?

  • Yes, you can!

Is the app Free?

  • Access to the IOS app is free.

  • Access to the additional features below will be dependent on the region.

    • Pause and Unpause storefronts

    • Push Notifications

Is there an Android version of this app?

  • An Android version of the app is not yet available at this time. You can continue to use your web browser to log in to Otter Business Manager


 

Installing the Otter iOS App

  1. Navigate to the App Store on IOS and search for ‘Otter - Restaurant Dashboard
    F3D1486C-B60A-4371-ADAE-4A25E53D666C.jpeg
  2. Look for the app with this logo and click ‘Get
    Untitled.jpeg
  3. Once the download is completed click on the app
  4. Click through our quick app introduction
    IMG_6934.jpgIMG_6935.jpgIMG_6936.jpg
  5. Then use your Business Manager credentials to sign in
    IMG_F0D7F7AF16FB-1.jpeg
  6. Welcome to Otter iOS app
    IMG_8265.PNG

 

Troubleshooting

  1. Why can’t I download the app? What iOS versions are needed?

    1. Currently this app is only available for iPhone and Requires iOS 14.0 or later.

  2. Why don’t I see my stores?

    1. Are your integrations set up? Please review this guide on how to confirm your integrations are set correctly.

  3. Why can’t I toggle on / off my stores?

    1. Pausing and unpausing storefronts may not be part of your current plan or may not be available in your region. For more information around the regions we support or upgrading your plan please visit our Help Center: https://otter.zendesk.com/hc/en-us

  4. I still can’t make it work. Who do I contact for support?

    1. For any support for IOS Business manager, please visit our Otter Help Center: https://otter.zendesk.com/hc/en-us

  5. Why can’t I login to the app?

    1. Currently the app is only available to admin users of our business manager product. Please confirm that you have admin access with your account owner. If this continues, please reach out to Otter Support.


If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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