My tablet is not holding a charge

When the tablet does not charge at all or takes a while to charge up, we recommend trying a different charger to ensure it's just a faulty charger and not an issue with the tablet itself.

If you need additional help or information, you can contact support via the following:

• Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
• SMS/Text or Telephone - Send us a text or give us a call anytime at 1-888-681-8837 for prompt service from our support experts.