Eater Fees enables you to configure a percentage service fee for each fulfillment mode through the Direct Orders app in Otter Business Manager. Passing service fees to eaters is standard practice and a common feature for most direct-to-consumer solutions.
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Merchant
- Configure a percentage-based service fee for each fulfillment mode: Dine-in, Pickup, and Delivery.
- Service fees appear in Order Manager, printed receipts, and when viewing an order in Order History.
- Business Manager is not fully supported yet and the service fee will be included in the order total column.
- It will not be injected into POS as a separate line item but added to totals.
Eater
- Service fee is visible as a line item during the checkout process.
- Service fee is calculated based on the subtotal.
- Visible on the receipt page.
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If you need additional help or information, you can contact support via the following:
- Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
- SMS/Text or Telephone - Send us a text or give us a call anytime at 1-888-681-8837 for prompt service from our support experts.
Updated