Direct Orders Eater Fees

Kala Haley
Kala Haley
  • Updated

Eater Fees enables you to configure a percentage service fee for each fulfillment mode through the Direct Orders app in Otter Business Manager. Passing service fees to eaters is standard practice and a common feature for most direct-to-consumer solutions.

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Merchant

  • Configure a percentage-based service fee for each fulfillment mode: Dine-in, Pickup, and Delivery.
  • Service fees appear in Order Manager, printed receipts, and when viewing an order in Order History.
    • Business Manager is not fully supported yet and the service fee will be included in the order total column.
    • It will not be injected into POS as a separate line item but added to totals.

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Eater

  • Service fee is visible as a line item during the checkout process.
  • Service fee is calculated based on the subtotal.
  • Visible on the receipt page.

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If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
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  • Email - Fill out this form and our support team will respond via email within 24 hours.

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