How to Understand Taxes

Kurt De La Rosa
Kurt De La Rosa
  • Updated

Page Contents:

Summary

The Taxes feature is a feature in the Financials App of the Otter Dashboard that provides you visibility on delivery apps’ payout breakdown. There are additional levels of aggregated tax views across delivery platforms for different locations so that you can check against your records and understand the composition of taxes received and withheld.

Information and Instructions

Taxes Overview Page

taxes overview page.png

Features

Feature Description

Hero metrics tiles - Total Tax, Tax Withheld, Tax Paid to Operator

Total Tax: tax on the quantity of transactions included in the payout.
Tax Withheld: Tax remitted by OFO on the restaurant's behalf per state laws (Marketplace Facilitator tax)

Tax Paid to Operator: Delta comparing to previously selected time frame

Universal filters - days, brand/stores, and channels Days: timeframe, select up to 120 days at a time for transitions and payouts you want to see.
Brand/Stores: all brands/stores for selected customer account.
Channels: OFOs, Otter POS, Future Foods.

Edit column selector

Adjust what columns to display from the following filters: Store, Zip Code, Source, Subtotal (after discount), Total tax, Tax withheld, and Tax %.

Export options

CSV or XLSX

Table Columns

Column Details
Store

Store and brand corresponding to the payout

Zip Code

Zip code associated with the store location

Source

Ordering channel associated with the transaction

Subtotal (after discount)

Value of all sales, after any discounts have been applied, but excluding tax, commissions, adjustments, etc

Total Tax

Tax on the total number of transactions included in the payout

Tax Withheld

Tax remitted by OFO on the restaurant's behalf per state laws (Marketplace Facilitator tax)

Tax %

Percentage of taxes paid by the operator

Exported CSV/XLSX

Overview

exported tax csv.png

Table Columns

Column Details
Store

Store and brand corresponding to the payout

Zip Code

Zip code associated with the store location

Source

Ordering channel associated with the transaction

Currency

The currency in which the transactions and payout are made in

Subtotal (after discount)

Value of all sales, after any discounts have been applied, but excluding tax, commissions, adjustments, etc

Total Tax

Tax on the total number of transactions included in the payout

Tax to Operator

Value of taxes paid by the operator

Tax Withheld

Tax remitted by OFO on the restaurant's behalf per state laws (Marketplace Facilitator tax)

Tax %

Percentage of taxes paid by the operator

Frequently Asked Questions

  1. Who is this feature available to?
    It is available to all customers subscribed to Future Foods.

  2. How do you access it?
    It is accessible through the Customer’s Business Manager, a feature in the Financial App.

  3. What are the guidelines for customers to report taxes on income from Future Food Brands? For reporting taxes on Future Foods brands income, there are three aspects:
    - Report Subtotal column minus Error charges and Adjustments columns as revenue
    - Report Commission column & Discounts column combined as marketing/ business partner fees
    - Report Sales tax column minus Tax withheld column (Marketplace Facilitator Tax) as sales tax - How come I don’t owe taxes on certain delivery apps or orders?

 

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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