Direct Orders: Fulfillment Based Pricing and Taxes

Kala Haley
Kala Haley
  • Updated

Summary

Fulfillment Based Pricing and Taxes are new features in Otter’s Direct to Consumer product that empower restaurant owners and operators to offer different pricing and tax rates for menu items based on their method of fulfillment (Ex. Delivery, Dine-in, Pick up). This feature will now allow restaurant owners and operators to use one menu with advanced pricing and tax configurations instead of having different menus per fulfillment mode. Improving their menu management experience.

 

Pricing per fulfillment.png        Taxes per fulfillment.png

 


 

Changes to Menus App in Otter Dashboard

  • Direct Orders now supports fulfillment based pricing and taxes! This means items can now have different prices and tax rates based on their method of fulfillment (Ex. Delivery, Dine-in, Pick up).
  • This can be configured within the Menus app in your Otter Dashboard. See below for more information

 


 

Fulfillment Based Pricing and Taxes

How to enable Fulfillment Based Pricing


1. Log in to your Otter Dashboard.  
2. Navigate to the Menus App. Menus App.png
3. Select the menu you would like to edit. Menus.png
4. Select Items. Menu Items.png
5. Select the item you would like to edit pricing for.  
6. Select Advanced Pricing. Item Advanced Pricing.png
7. Select any locations you would like to adjust the price of this item for. (It will default to all locations if one is not chosen) and toggle Pricing per fulfillment on. Turn ON Pricing per fulfillment.png
8. Set any pricing for specific methods. Pick-up : Dine-in Price.png
9. Republish your menu.  

 

How to enable Fulfillment Based Taxes


1. Log in to your Otter Dashboard.  
2. Navigate to the Menus App. Menus App.png
3. Select the menu you would like to edit. Menus.png
4. Select Items. Menu Items.png
5. Select the item you would like to edit the taxes for.  
6. Select Manage Tax Rates. Manage Tax Rates.png
7. Toggle on Enable Taxes per fulfillment and set your taxes accordingly. Enable taxes per fulfillment.png
8. Click Done.  
9. Republish your menu.  

 

 


 

Frequently Asked Questions

Is this available for everyone?

  • This feature is included for all Direct Orders customers.

Is there an additional cost?

  • No, this feature is included for all Direct Orders customers.

Can Tax rates for items be set in bulk?

  • Yes! To do this, bulk-select items on the Menu Items page and click “Tax Rate” at the bottom of the page to edit.
    Bulk Select Items for Tax Rate.png

Why are my tax rates not being acknowledged by the delivery partners?

  • If you are in a marketplace facilitator state, the delivery partners will ignore the tax rates that are being published and instead apply their own tax rates to comply with the facilitator regulations. To you, this will appear like you are setting tax rates but they are not being acknowledged.

 


 

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • SMS/Text or Telephone - Send us a text or give us a call anytime at 1-888-681-8837 for prompt service from our support experts.

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