How do I view the connection status for my virtual brands?

Trent Peters
Trent Peters
  • Updated

Table of Contents


 

Original Order Manager

To view the connection of your virtual brand, navigate to the Integrations page by clicking on the menu icon (☰) in the upper left-hand corner of your screen. Please select Integrations from the side panel. On the Integrations page, you’ll see your connected delivery partners and their status. 

Screen_Shot_2020-08-25_at_10.33.53_AM.png

 

Once on the Integrations page, you’ll see a drop-down menu in the upper left-hand corner with the name of your brands(s). Please select the brand. Once selected, your connections will appear alongside the connected delivery partner with a connection color status.

VB_Connection_status.png

 


Native Order Manager

  1. Select the Profile icon and then select Settings.
    download - 2023-09-11T172207.379.png
  2. Select Integrations from the left-side menu.
    download - 2023-09-11T172945.819.png
  3. Select the brand from the brand dropdown.
    download - 2023-09-11T174906.440.png

If you need additional help or information, you can contact us via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter tablet’s support button.
  • Telephone - Call us anytime at 1-704-396-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours. 

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