How to Pause My Store

Stefania Sarti
Stefania Sarti
  • Updated

Summary

In this article, we'll guide you through the process of pausing and unpausing your stores using the Order Manager feature. Whether you need to temporarily pause or resume the flow of incoming orders, this step-by-step guide will help you navigate the process effortlessly.

How to Pause My Store

Step

Process

Image

1.

To pause your store via Otter Order Manager, use the Home-icon in the upper right-hand corner of your screen to pop open the sidebar. 

 

If you're using Native Order Manager, select “Storefronts” on the homepage

Screen Shot 2021-08-26 at 3.26.21 PM.png

 

download - 2023-09-08T174232.147.png

2. This sidebar will allow you to pause individual storefronts, schedule pauses (if supported by the Food Delivery platform), and pause all storefronts. Screen Shot 2022-06-20 at 1.44.33 PM (2).png
3. Follow the prompted steps in Order Manager to complete the desired action.  

 

How to Unpause My Store

Step

Process

Image

1.

To unpause your store via Otter Order Manager, use the Home-icon in the upper right-hand corner of your screen to pop open the sidebar. 

 

If you're using Native Order Manager, select “Storefronts” on the homepage

Screen Shot 2021-08-26 at 3.26.21 PM.png

 

download - 2023-09-08T174232.147.png

2. This sidebar will allow you to unpause individual storefronts and multiple storefronts. Screen Shot 2022-06-20 at 1.44.33 PM (2).png
3. Follow the prompted steps in Order Manager to complete the desired action.  

Frequently Asked Questions

How can I pause ChowNow?

Currently, our pausing feature does not yet support ChowNow. To pause your ChowNow store, please reach out to our Support Team.


 

 

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

Related to

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request

Comments

0 comments

Article is closed for comments.