In this article, we'll guide you through the process of pausing and unpausing your stores using the Order Manager feature.
Whether you need to temporarily pause or resume the flow of incoming orders, this step-by-step guide will help you navigate the process effortlessly.
Pausing a Storefront
| Step | Process | Image |
| 1. |
To pause your store via Otter Order Manager, use the Home-icon in the upper right-hand corner of your screen to pop open the sidebar.
If you're using Native Order Manager, select “Storefronts” on the homepage |
|
| 2. | This sidebar will allow you to pause individual storefronts, schedule pauses (if supported by the Food Delivery platform), and pause all storefronts. | |
| 3. | Follow the prompted steps in Order Manager to complete the desired action. |
Unpausing a Storefront
| Step | Process | Image |
| 1. |
To unpause your store via Otter Order Manager, use the Home-icon in the upper right-hand corner of your screen to pop open the sidebar.
If you're using Native Order Manager, select “Storefronts” on the homepage |
|
| 2. | This sidebar will allow you to unpause individual storefronts and multiple storefronts. | |
| 3. | Follow the prompted steps in Order Manager to complete the desired action. |
Frequently Asked Questions
How can I pause ChowNow?
Currently, our pausing feature does not yet support ChowNow. To pause your ChowNow store, please reach out to our Support Team.
Still need help? Reach out to our team:
| Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard. |
+1 (888) 681-8837 Send us a text to the number above for assistance over text message. |
Updated