How do I connect my Delivery Partners?

Stefania Sarti
Stefania Sarti
  • Updated

Overview

You can now connect your delivery partners by logging into your Business Manager Portal!

Please gather your delivery partner’s login information. Once you have your delivery partner login credentials, you may begin connecting your delivery partners as shown below.

Process

Log into your Business Manager Portal 

Click on the Integrations Tab. From here, you will see two options: 

  • Connected - All currently connected integrations
  • Explore - Area to add new integrations

Note: You may also add additional locations through the Connected tab, by clicking on the house icon displayed. From here, add your delivery partner login information, then select the location you'd like to add. 

Home_Page_Top_right_Settings_to_get_to_Integrations_tab_.png

Integrations_-_Connected_tab.png

Integrations_Tab_-_Connect_OFOs_page.png

In the Integrations Tab, select All Integrations, then click Connect 

 

The support integrations include DoorDash, Grubhub, Uber Eats & Chownow

 

Note: For Uber Eats, a PIN is also required to complete integration. If you do not know your PIN, please contact your Uber Eats account manager or Uber Eats support at 1-833-275-3287.

Note: If you run into any issues, please refer to the tool-tips on the left-hand bar of the portal.

 

OFO_Connected_.png

Enter your Delivery Partner Login Information Delivery_Partner_Credential_Input_page.png
Enter & Confirm your Store Information  Screen_Shot_2021-10-09_at_3.39.23_PM.png

And you're Finished! 

To connect other partners, simply click on Connect

Screen_Shot_2021-10-09_at_3.40.36_PM.png

 

DoorDash Onboarding Process

Doordash's self-serve onboarding is a new feature that allows business owners to take control of your account setup and management directly through your Business Manager. This means you no longer have to rely on external support or wait for manual assistance to make updates and changes to your Doordash account. 

To ensure eligibility, please review all necessary criteria and learn more about on how to connect your Doordash by visiting the following article: Doordash Self-serve Onboarding with Otter.

Required Eligibility Criteria

In order to be able to direct onboard onto the Otter<>DoorDash API integration, stores must meet all of the following criteria:

  • Have a valid, active DoorDash store ID
  • Store must have a valid menu on file with Otter
    • Menu cannot be empty or have empty items
  • Store must have valid menu hours on file with Otter
    • Hours must be open more than 30 minutes a week

If you have not yet been onboarded by our team, you can submit your delivery partner login information at: tryotter.com/activate

Errors when adding or repairing integrations

Outlined here is a step-by-step process for completing UberEats 2-Factor Authentication via Business Manager to resolve storelink errors.


 

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • SMS/Text or Telephone - Send us a text or give us a call anytime at 1-888-681-8837 for prompt service from our support experts.

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