How do I connect my Delivery Partners?

Stefania Sarti
Stefania Sarti
  • Updated

Overview

You can now connect your delivery partners by logging into your Business Manager Portal!

Please gather your delivery partner’s login information. Once you have your delivery partner login credentials, you may begin connecting your delivery partners as shown below.

Process

Log into your Business Manager Portal 

Click on the Integrations Tab. From here, you will see two options: 

  • Connected - All currently connected integrations
  • Explore - Area to add new integrations

Note: You may also add additional locations through the Connected tab, by clicking on the house icon displayed. From here, add your delivery partner login information, then select the location you'd like to add. 

Home_Page_Top_right_Settings_to_get_to_Integrations_tab_.png

Integrations_-_Connected_tab.png

Integrations_Tab_-_Connect_OFOs_page.png

In the Integrations Tab, select All Integrations, then click Connect 

 

The support integrations include DoorDash, Grubhub, Uber Eats & Chownow

 

Note: For Uber Eats, a PIN is also required to complete integration. If you do not know your PIN, please contact your Uber Eats account manager or Uber Eats support at 1-833-275-3287.

Note: If you run into any issues, please refer to the tool-tips on the left-hand bar of the portal.

 

OFO_Connected_.png

Enter your Delivery Partner Login Information Delivery_Partner_Credential_Input_page.png
Enter & Confirm your Store Information  Screen_Shot_2021-10-09_at_3.39.23_PM.png

And you're Finished! 

To connect other partners, simply click on Connect

Screen_Shot_2021-10-09_at_3.40.36_PM.png

 

DoorDash Direct-to-API Onboarding Process

Weekly Onboarding Schedule

DoorDash_Direct-to-API_Schedule.png

  • On Fridays, we send DoorDash all direct-to-API onboarding stores for the Otter<>DoorDash API integration.
  • The following Monday through Tuesday, DoorDash completes QA work to ensure all stores meet the required criteria to be successfully activated on the Otter<>DoorDash API integration.
  • On Wednesday afternoon, DoorDash and Otter sequentially complete the API integration activation.

Required Eligibility Criteria

In order to be able to direct onboard onto the Otter<>DoorDash API integration, stores must meet all of the following criteria:

  • Have a valid, active DoorDash store ID
  • DoorDash store is not integrated with another external POS
  • Store must have a valid menu on file with Otter
    • Menu cannot be empty or have empty items
  • Store must have valid menu hours on file with Otter
    • Hours must be open more than 30 minutes a week

If you have yet to be Onboarded by our team, you can also submit your delivery partner login information by going to: tryotter.com/activate

Errors when adding or repairing integrations

Outlined here is a step-by-step process for completing UberEats 2-Factor Authentication via Business Manager to resolve storelink errors.


 

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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