Overview
You can now connect your delivery partners by logging into your Business Manager Portal!
Please gather your delivery partner’s login information. Once you have your delivery partner login credentials, you may begin connecting your delivery partners as shown below.
Process
Log into your Business Manager Portal |
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Click on the Integrations Tab. From here, you will see two options:
Note: You may also add additional locations through the Connected tab, by clicking on the house icon displayed. From here, add your delivery partner login information, then select the location you'd like to add. |
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In the Integrations Tab, select All Integrations, then click Connect
The support integrations include DoorDash, Grubhub, Uber Eats & Chownow
Note: For Uber Eats, a PIN is also required to complete integration. If you do not know your PIN, please contact your Uber Eats account manager or Uber Eats support at 1-833-275-3287. Note: If you run into any issues, please refer to the tool-tips on the left-hand bar of the portal. |
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| Enter your Delivery Partner Login Information | |
| Enter & Confirm your Store Information | |
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And you're Finished! To connect other partners, simply click on Connect. |
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DoorDash Onboarding Process
Doordash's self-serve onboarding is a new feature that allows business owners to take control of your account setup and management directly through your Business Manager. This means you no longer have to rely on external support or wait for manual assistance to make updates and changes to your Doordash account.
To ensure eligibility, please review all necessary criteria and learn more about on how to connect your Doordash by visiting the following article: Doordash Self-serve Onboarding with Otter.
Required Eligibility Criteria
In order to be able to direct onboard onto the Otter<>DoorDash API integration, stores must meet all of the following criteria:
- Have a valid, active DoorDash store ID
- Store must have a valid menu on file with Otter
- Menu cannot be empty or have empty items
- Store must have valid menu hours on file with Otter
- Hours must be open more than 30 minutes a week
If you have not yet been onboarded by our team, you can submit your delivery partner login information at: tryotter.com/activate
Errors when adding or repairing integrations
Outlined here is a step-by-step process for completing UberEats 2-Factor Authentication via Business Manager to resolve storelink errors.
Still need help? Reach out to our team:
| Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard. |
+1 (888) 681-8837 Send us a text to the number above for assistance over text message. |
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