How do I view my Delivery Partner’s connection status?

Stefania Sarti
Stefania Sarti
  • Updated

You may view your delivery partner's connection status in either Order Manager or Business Manager.


 

Order Manager

Original Order Manager

Step Process Image
1. To view the connection of your delivery partner, navigate to the Integrations page by clicking on the menu drop-down icon (☰) in the upper left-hand corner of your screen. Please select Integrations from the side panel. Screen_Shot_2020-08-25_at_10.33.53_AM.png
2. Once you're in the Integrations page, you’ll see your connected delivery partners and their status. Screen_Shot_2022-03-12_at_9.11.17_AM.png

3.

There are four colors that indicate the status of your connection:

  • Green: This indicates the connection is stable and that you are currently accepting orders.

  • Gray (Status Unknown): This indicates the connection didn’t go through properly. You may reconnect your delivery partner via the Business Manager Dashboard, under "Integrations" 

  • Orange: This indicates a connection present and is processing. This will update to green shortly.
  • Red: This indicates a connection error. This is likely due to a password change with your delivery partner.
Colors.png
4. Note: If you have virtual brands, you can use the drop-down in the upper left-hand corner of the screen to move between brands. Once you’ve selected a new brand, you’ll see the partners connected to that brand. VB_Connection_status.png

 

Native Order Manager

Step Process Image
1. Select the Profile icon and select Settings from the drop-down menu. download - 2023-09-11T172207.379.png
2. Select Integrations from the left-side menu. download - 2023-09-11T172945.819.png

 

Business Manager

Step

Process

Additional Information

1.

Log into Business Manager and navigate to the Connected Page.

This will surface all delivery partners and their connection status.

 
2. If any delivery partner connection is interrupted, the page will notify you and you'll have the option to fix your broken connections.   

3.

To add a new delivery partner, navigate to Integrations > Connected > Add Account.

Please note that this feature is only available for:

  • Grubhub, Doordash, UberEats, ChowNow, and SkipTheDishes.


If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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