What if my delivery partner connection is not there?

Stefania Sarti
Stefania Sarti
  • Updated

Your delivery partner connection may not be there if it hasn’t been connected yet. Please review the steps below for further information.

 

Web Order Manager

If it’s for a virtual brand, you may need to use the drop-down menu in the upper left-hand corner on the Integrations page to switch between brands to see your connections.

VB_Connection_status.png

 

New Order Manager

Step Process Image
1. Select the Profile icon, and then select Settings from the drop-down. download - 2023-09-11T172207.379.png
2. Select Integrations. download - 2023-09-11T172945.819.png
3. Select the brand from the brand dropdown. download - 2023-09-11T174906.440.png

 

Please visit How Do I Connect My Delivery Partners for more information. 

 


 

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • SMS/Text or Telephone - Send us a text or give us a call anytime at 1-888-681-8837 for prompt service from our support experts.

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