What if my delivery partner connection is not there?

Stefania Sarti
Stefania Sarti
  • Updated

Your delivery partner connection may not be there if it hasn’t been connected yet. Please review the steps below for further information.


Web Order Manager

If it’s for a virtual brand, you may need to use the drop-down menu in the upper left-hand corner on the Integrations page to switch between brands to see your connections.



New Order Manager

Step Process Image
1. Select the Profile icon, and then select Settings from the drop-down. download - 2023-09-11T172207.379.png
2. Select Integrations. download - 2023-09-11T172945.819.png
3. Select the brand from the brand dropdown. download - 2023-09-11T174906.440.png


Please visit How Do I Connect My Delivery Partners for more information. 



If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • SMS/Text or Telephone - Send us a text or give us a call anytime at 1-888-681-8837 for prompt service from our support experts.

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