What is Self-Serve Menu Management?

Kurt De La Rosa
Kurt De La Rosa
  • Updated


Self Serve Menu Management (SSMM) is an Otter feature that allows you to create, edit, update, manage and publish menus from Otter’s Business Manager tool. You can find below some helpful information about the tool. 


Self-Serve Menu Management Features

  • Control your menu and make adjustments.
  • Update your menu items across platforms with a few clicks.
  • Easily test new products, categories and pictures.
  • Reduce time spent reviewing menu changes across multiple platforms.
  • Reduce inaccuracies and inconsistencies across your brands and locations.

Getting Started

  • Go to https://manager.tryotter.com.
  • Input your user and password (email and password assigned by Otter).
  • Click on “Menus” on the side bar.
  • Click on “Get Started”.
  • Start creating your menu.


Create a Menu

  1. Once on the “Menu” tab, click “Import from existing service”.
  2. Select the brand of your choice (if you have multiple brands).
  3. Select the location that has the desired menu.
  4. Select the Delivery Partner that has the best menu in the selected location.
  5. Select the location in which that menu should be published to.Once the import is done, you will be able to see the available menu in the “All menus” section.
  6. Click on the menu to check the information of its categories, items, modifiers and hours. 
    • You can change the name, description, add items to the category
    • Click on the item to change its name, description, and price per partner.
    • You can add the tax tag based on the item, tax rate and upload a specific photo.
    • You can add a modifier group or edit existing ones and add modifiers, rearrange them and change price.
    • You can adjust hours and add special hours.
  7. Click on “Menu settings” to add cuisine tag, description and locations.
  8. Click on “Create Menu” and be sure to select the following:
    1. All locations or specific ones.
    2. Which partner to push the menu to (e.g. UberEats, Deliveroo, Just Eat).


If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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