The DoorDash upgrade provides better functionality between Otter and DoorDash. This article will teach you about the eligibility and action requirements for a successful integration.
What to Expect After Upgrading
- Better functionality between Otter and DoorDash. 40% increase in speed of order imports to Otter and reduced likelihood of order errors or technical issues.
- Use Otter Menu Management to manage your DoorDash menu(s). No need to manage menu updates from multiple places.
- Orders will be canceled after 3-4 minutes. This protects your customers’ experience, and Otter auto-accept will always hit the mark.
Prepare to Upgrade
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Have a valid, active DoorDash store ID
- Please make sure that you have finished signing up with Doordash in order to connect your Doordash store with Otter. The DoorDash store ID can be in your DoorDash Merchant Portal URL.
- Please make sure that you have finished signing up with Doordash in order to connect your Doordash store with Otter. The DoorDash store ID can be in your DoorDash Merchant Portal URL.
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Store must have a valid menu on file with Doordash or Otter
- The menu cannot be empty or have empty items. Check out Menu Management Getting Started to learn how to create a menu in Otter.
- The menu cannot be empty or have empty items. Check out Menu Management Getting Started to learn how to create a menu in Otter.
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Store must have valid menu hours on file with Doordash or Otter
- In order for your menu to qualify for DoorDash, it must be open for a minimum of 30 minutes per week. You have the option to adjust your storefront's operating hours at a later date if needed.
Ready to Upgrade
To easily connect and activate your DoorDash integration via Otter Business Manager, follow the steps outlined in this article: DoorDash Integration Guide. The article provides a straightforward, step-by-step guide to help you complete the integration on your own.
Upgrade Successful
You have successfully upgraded to the enhanced DoorDash ↔︎ Otter Integration!
Otter is the new source of truth for your DoorDash menu. Otter’s Menu Management has replaced the DoorDash Menu Maker.
Actions Required:
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Review your menu(s)
- Make sure pricing, items, and hours look accurate in the DoorDash Marketplace. If there are issues, you can make changes under the Menu tab in Otter and publish these changes to DoorDash.
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Turn on auto-accept for DoorDash
- This can be found in Otter Order Manager.
- Auto-Accept is the recommended approach to ensure that your store never misses an order. Alternatively, you can manually accept orders within 3 to 4 minutes of receiving them.
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